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1.4
Details
Monday, May 13, 2019 My name is Donna Maria Freeman and I reside at 303 Washington Ave., Sellersville, PA 18960. My account number is********** We fell behind on our payments to Wells Fargo Mortgage, due to medical issues with my husband and daughter. January 2019, I...
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1 comment
Anonymous
#1744872

Same sorry Customer service I received. Months to make a decision.

Finally, asked for a short sale. Two weeks later said they did not have enough time and I had to call off potential purchasers as they were foreclosing. No help from Fannie the owner of the loan.

Jonathan Katz is a liar. Do not deal with him or Amt Wachter his supervisor.

ID
#1533757 Review #1533757 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
continuing mortgage issues
Loss
$12000
Preferred solution
get a repayment plan

Wells Fargo - Their admitted mistake

1.0
Details
Shut my card down because they claimed there was fraud. Admitted they made an error and they would send me a card in 7 days. Hope I don’t need food or gas
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ID
#1532097 Review #1532097 is a subjective opinion of poster.
Location
Gig Harbor Peninsula, Washington
Service
Wells Fargo Customer Care
Cons
  • Terrible - unprofessional
Reason of review
Poor customer service
Loss
$500
3.8
Details
I am being charged for a loan that has not been paid off at the other institution after attempting to consolidate a loan at Wells Fargo. I have dealt with service members, student loan department reps, and supervisors for around 15+ hours throughout the past month or...
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ID
#1530533 Review #1530533 is a subjective opinion of poster.
Service
Wells Fargo Student Loan
Reason of review
Problems with payment
1.0
Details
Trying to establish P.O.A. with WFADVISOR has been horrible. Getting it established with my 94 year old mom's checking & savings was accomplished in an afternoon. WFADVISOR acount took 6 months, 13 phone calls (3 of which were not returned including conference call), 4...
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ID
#1529276 Review #1529276 is a subjective opinion of poster.
Service
Wells Fargo Customer Care
Reason of review
Poor customer service

Wells Fargo - Mail solicitations

1.0
Details
i'd like to be removed from your mailing list for all credit card offers. JULES from your customer service team is telling me she can only remove me AFTER she calls me?!?!?! how do i request to be removed from all mail solicitations from your bank? i am NOT one of your customers
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ID
#1528181 Review #1528181 is a subjective opinion of poster.
Service
Wells Fargo Customer Care
Reason of review
Poor customer service
Preferred solution
remove me from your mailing list

Wells Fargo - Awful

They did not like my comments on their customer service so they sold our mortgage to a company that charged us $80 more per month.
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ID
#1525220 Review #1525220 is a subjective opinion of poster.
Service
Wells Fargo Customer Care
Reason of review
Poor customer service
Last February I bought a new car in Spartanburg SC just before a relocation to Louisiana. The dealership ran the financing through Wells Fargo Bank, my first and last dealings with Wells Fargo bank. I'm actually starting refinancing procedures today and can't wait to...
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ID
#1522217 Review #1522217 is a subjective opinion of poster.
Location
New York, New York
Service
Wells Fargo Banking Service
Reason of review
Bad quality
1.0
Details
I have been under a fraud alert since the middle of Dec,2018. Wells Fargo increased my Visa limit by 8,000.00 dollars. The monies were transferred into my checking account fraudulently and the perpetrator fraudulently made purchases using up all my money. I have been...
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ID
#1514924 Review #1514924 is a subjective opinion of poster.
Product
Wells Fargo Checking Account
Reason of review
disregard for my word and continued fraud allowed to go through
1.0
Details
If I could no zero stars I would. Do not use this bank. You will be disappointed. We used the ATM here multiple times and each time there was a problem with our joint account. We deposited CASH to the ATM and and had to submit multiple claims to get our cash accounted...
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ID
#1512721 Review #1512721 is a subjective opinion of poster.
Location
Plano, Texas
Product
Wells Fargo Atm Machine
Cons
  • Customer service blaming customers
  • Branches not taking responsibility for broken equipment
  • Atms stealing money
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Wells Fargo - Cust svc is dead

1.0
Details
Customer service is dead. Wells Fargo puts little into the hiring and training of there reps. I called to get assistance with a transaction that made no sense to me. I got a smart mouth punk who was horrible at his job to say the least. I was refused an id number from the rep and was told that's personal information! What type of company is this? You would think that with all the bad press they've been getting they would try to improve in the most basic of areas. Instead of opening up fraudulent accounts why not give quality customer service to your real customers? Oh yeah his manager backed him up on not giving id number. smh fwf
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ID
#1512294 Review #1512294 is a subjective opinion of poster.
Product
Wells Fargo Account
Reason of review
Poor customer service
We fell behind on our payments due to medical issues with my husband and our daughter. At the time we were 6 months behind. We were trying to catch up when, in February of this year, we were a day late with our payment. I called home preservation dept. to make the...
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ID
#1512134 Review #1512134 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Wells Fargo Mortgage
Pros
  • Nightmare
Cons
  • Bill pay and customer service not solving the issues
Reason of review
repayment denial
Loss
$11000
Preferred solution
Let the company propose a solution

Wells Fargo - Horrible customer service- Unable to do anything in Branch

Repeatedly, I have found Wells Fargo to be unwilling to provide any customer service or support. Most recently, they refused to accept a Notarized Power of Attorney (POA) to get my uncle's account number for an insurance filing. Since he is under 24 hour nurse care, we drafted a POA for exactly this purpose. In the past, I had a stagnant savings account eaten by Wells Fargo for crazy fees. When I went to withdraw savings, I was told I owed money because fees to let them hold my money for the past year was more than I deposited. If you ever need assistance or information, Wells Fargo will make you feel like you are a beggar.
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ID
#1510704 Review #1510704 is a subjective opinion of poster.
Service
Wells Fargo Customer Care
Reason of review
Poor customer service
They sued me because my name was not on the mortgage ,We won in court and they refuse to go by the court order, Insurance they carry 2 insurance policy 1 Chicago Title Insurance Company which there Lawler said he had to loss the case so they could pay Wells Fargo for...
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1 comment
Anonymous
#1668614

Glad you won in court but please please please stop drinking - your post makes little to NO sense at all, all of this drinking is impacting your ability to clearly communicate with people and perhaps that’s been part of the issue you’ve been having with Wells Fargo, not sure but there’s a good chance - anyways glad you won Signed Your Son

ID
#1506672 Review #1506672 is a subjective opinion of poster.
Location
Burlington, Vermont
Service
Wells Fargo Mortgage
Cons
  • Wells fargo claims and fraud dept
Reason of review
Bad quality
Loss
$160000

Wells Fargo - Denied to dispute incorrect charges and fraudulent

1.0
Details
Wells Fargo is the worst credit card on earth. I always make full payment on time, no matter how much my outstanding balance on my balance account. However, when i complaint in regards to incorrect charges ($190) due to fraudulent. Eventually, I received a phone call that wells fargo unable to dispute the incorrect charges as the department who took money from my account did not response, therefore, i should be charged. This really upset me because wells fargo should be responsible for disputing incorrect and fraud transactions. I highly recommend not to use Wells Fargo credit cards due to incompetent costumer service.
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ID
#1506188 Review #1506188 is a subjective opinion of poster.
Service
Wells Fargo Customer Care
Reason of review
Poor customer service

Wells Fargo - Crippled 8 years ago by illness, total disability finally this past 3 months and l owe money all over the place just to survive my internal damages, broken bones ..just move me wrong and my bones

2.9
Details
They are foreclosing on me and after taking me to court 3 times, foreclosing, getting mix up stories and actions that were fraud like unrolling debts that they paid onto my home liens, adding 2 more mortgages with a assignee that did foreclose on me instantly.. Then wells fargo cleaned out my 401k out to pay mortgage off the assignee said...money for property deed, title, the release...so we met with the lawyer in my area and paid, signed contracts, got copies, they filed finally now this year, the assignee! Whew!!!! But now we have to meet with wells , long drive who wont release the lien.... Instead they sold it to S&Lloan Servicing. Foreclosure...??? They think so. The house is mine!! Throw a cripple out? Give a company foreclosure mill the dirty job so you skip out on what you did.
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2 comments
Esvin
#1669722

We paid it off ask said, Wells Fargo Assignee did clean out our 401k with Us on the phone to pay off the mortgage year 2012. Wells Fargo decided it wasn't Enough money several years after the contracts were signed, the money for property exchanged and finally the release was mailed, checked into the county recording.

Anonymous
#1668615

It’s very simple - life sometimes sucks, bad things happen to good people and sounds like you were caught up in a spell of bad luck BUT Wells Fargo is a business and they can’t treat you any differently than anyone else, period! That’s the law - what else is a shame is the fact that you stopped paying your mortgage and feel it’s Wells Fargo’s problem instead of yours and you feel they’re wrong - hate to tell you this but had you paid your mortgage you wouldn’t be losing your house - that was the agreement you entered into with the bank and unfortunately it’s the agreement YOU broke Sorry for your bad luck

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ID
#1505381 Review #1505381 is a subjective opinion of poster.
Location
Appleton, Wisconsin
Service
Wells Fargo Mortgage
Reason of review
Bad quality