Kaisley Rsf

2 week check hold???

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I am currently in the middle of this fiasco. My husband deposited on sat 3 checks to add up to 800$ (rent money) and it’s now Friday to find out it’s got a big hold and not to be cleared for another week!

All because they say that the back part of the check isn’t clear... ?? Never got a phone call about it. Talked to 5 different people that kept pawning me off and all they can say is..

wait for it to clear. Ummm excuse me? I would love to see the entire company and ceo have their wages held for 2 weeks and not be able to get food or anything. They claim that my husband didn’t sign when in fact he did, while having the actual proof on my statement.

And after I pointed out in detail where everything was, they proceeded to find every possible lame excuse.

I’ve never had issues but within the past 4 months, this is the third time I get my money held for more than 2 days with no actual reason. I want to sue them but don’t even know the first place to start.

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Reason of review:
Order processing issue
Anonymous

Paid off account

I paid off my account to Wells Fargo and they have a balance on my account that is something I do not owe. It is suppose to be removed from a department that I can not speak with and I was told three days ago that it was sent over. As of today 2/13/18 my account is still not at a zero balance. I was told it was sent over to this special department and there was some missing information on the paper work and they had to resubmit it. Again it is not a balance that I owe. I PAID WELLS FARGO THE BALANCE IN FULL 2/9/18 cleared my account. I can not get a letter showing the account is closed and paid in full until they remove this balance. Again this is an in house problem that they are not taking care of. They just keep giving me a time frame that it will be completed which seems never to happen. I will never deal with Wells Fargo ever again and I will never recommend this scamming company to anyone. They don’t care about the consumer and they act as if they are above the law. Having a office of the president is a joke!
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Reason of review:
Problems with payment
Torian Axw
map-marker Weston, Florida

Robo en cajeros automaticos

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Wells Fargo - Robo en cajeros automaticos
Por 3 ocaciones y en dos atm diferentes de la misma area me robo $100 para un total de $300.00 mas cargos por sobre giros causados por estos robos al hacer los reclamos me hicieron creer que yo queria robarles dinero. Y que el personal que maneja estos agm es de tanta confianza que reporta los dineros sobrantes. Al final no me resolvieron nada.
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Anonymous

No Reward. No Thank You.

I am a homeless man living on the streets of Fort Lauderdale, FL. On October 12, 2017, I found a bag of money laying on the street in front of Wells Fargo, 350 E.

Las Olas Blvd., Fort Lauderdale. Right in front of the Wells Fargo office. The bag of money was sealed (locked), but I could fell the multiple bundles of cash inside the bag. The money bag was sky blue with red shoulder handles.

I was outside the bank. No one knew I had a bag of cash on me. I am homeless with no money to my name. What did I do?

I returned their (Wells Fargo) bag of money/cash. Multiple bundles of cash. What did Wells Fargo do? Absolutely nothing.

No reward. No thank you. I wrote the CEO, Timothy Sloan, five times. No response.

I wrote the sheriff, the mayor, the governor, the newspaper. No response. So now, I write you. Until I get an answer - I will keep working.

What are they going to do, put me in jail for returning their money? Dan Gallagher dangallagher17@***.com

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Reason of review:
No response. No reward.
1 comment
Guest

This corporation puts a great deal of spin on customer service. I my opinion it is all lip service.

After trying to resolve a problem with Wells Fargo Advisors, I finally asked to speak to Customer Service to file a formal complaint. Why yes of course you can file; however, we reserve the right to take 30 days to think about your complaint.................before anyone will talk to you.

30 days of silence...............might as well tell the customer.......to fxxx off

Anonymous

Property loss Department is poorly and unprofessional...

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They quote all calls are being recorded I've been dealing with these reps for at least 6 months now faxing paperwork, POA asking for updates on funds availability...Only to get the same *** answer...WE DONT HAVE ANYTHING ON FILE...Who the *** keeps the notes in the system when you talk to a rep or CSR, AGENT...Why is it EVERYTIME the rep says gonna be noted and call back in 2 business days...Only to find out that AGAIN...Ya have no damn notes on it......SHIT...!!! Get it together over there....
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Reason of review:
Poor customer service
Anonymous

Very rude

Its fun walking into a bank and having to wait for the teller for a few minutes while shes doing her homework ignoring you and ive heard the service manager cussing at customers on the phone several times and have seen her crying i thought it would get better but just keeps getting worse everytime i go into the branch in fairfield texas except for 2 of them who are always very helpful and cheerful but the man and the other girl who always on there laptop and phone thats just ridiculous to have them personal devices out while dealing with our sensitive banking info
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Reason of review:
Poor customer service
Anonymous
map-marker Hobe Sound, Florida

Calling wellfargo there customer service can never help

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My child was sick i when to cash a check at the melbourn location asking the teller please dont write on the check if she unable to cash the check she approve the check after asking her back for it no one else wants to cash the check call customer service i was told they cant help me i liver 2 hours away from that branch after being banking with the same bake for 26 years now its time to move on to a new bank that can help me when needed
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Reason of review:
Poor customer service
Anonymous

DO NOT BANK WITH WELLS!!

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If you dispute transactions you will not receive your money for weeks! I have had nothing but bad experience with this bank. We received a check from wells Fargo insurance to purchase a new roof on our home. It was written out to us and wells Fargo because they are the ones who our mortgage is through. My wife signed and took to wells to deposit. Teller tells my wife to simply deposit so she does. That same day I order the roof, Set up workers to come do it and pay only to have the funds reversed because of my wife listening and doing what the teller told her to do. Apparently the mortgage dept was supposed to sign the check too. Listening to a representative of the very bank the check was from bit us in the *** and put us over $6,000 negative. We lost our account and credibility with them over their own Stupid Mistake. Then we had to do all the work, sign waivers, and start a whole new account that was limited on everything we could do. AND I DID ALL THE WORK. IT TOOK 4 MONTHS TO FIX EVERYTHING! DONT BANK WELLS FARGO! I cant even get my $60 claim back either?? Done
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Reason of review:
Problems with payment
Anonymous

Money stolen from my Wells Fargo account

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I have a fraud claim and the company that did this to me keeps changing their story and trying to say that you only have 14 days from the date you ordered from them to cancel your order I had only ordered a trial from that Garcinia Cambodia deal for $1 when I first ordered the trial I was told I have 15 days to cancel from the date I received the trial order when I found out that they had taken an additional charge for the full cost of a full bottle before my time was even up to cancel they changed everything to make the time show as to late for me trial period to cancel they Stole &89.95 from my bank account without permission and are now lieing about everything so that they can keep my money
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Reason of review:
Problems with payment
Torian Axw

Robo en atm

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Wells Fargo - Robo en atm
O es politica del banco o sus empleados son ladrones. En tres ocaciones me han robado $100 para un total de $300 nadie hiso nada para resolver o investigar
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Reason of review:
Problems with payment
Anonymous

Deposited and can’t get my $

Deposited a check Friday and they won’t release it till Tuesday..I’m leaving this bank it’s a waist on my time and I hate this bank
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Reason of review:
Order processing issue
Anonymous

Misleading info while opening Home Equity Line of Credit

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We wanted to obtain a home equity line of credit from Wells Fargo for a home addition. So we called the division in June/July 2016 to ask about options. They gave us all the details about the low interest option for the 1st year and then subsequent higher interest rates after 1 year tracking the Prime rate. They also mentioned that before the 1 year ends we can call the division and ask for an extension on the low interest rate for 1 more year before the higher rates kick-in. We were thrilled about this because our home addition process had not begun yet and we might only be completed in 2018. So we went ahead and obtained the loan and it started in August 2016. Fast Forward to July 2017. Our home addition project was well underway with expected completion in Dec 2016. We called Wells Fargo back asking for an extension as we had originally discussed. However, the agents said they don't recall of any such program and never would have said anything like this before. We are currently stuck paying a higher interest rate. In light of recent events where Wells Fargo agents have been creating new fake accounts and misleading consumers with false information to make them sign up, we would appreciate if this matter gets investigated so there are no other victims to this fraudulent scheme.
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Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Anonymous

Wells Fargo - Mortgage Review

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Heres the message as it was sent to WF: "To whom it may concern: I'm currently on my last bit of patience with Wells Fargo. I have been dealing with my late Aunt's Estate since she passed in 10/2015 and Wells Fargo staff have made me relive this nightmare every time I contact them and every time I am transferred to another Department to deal with more inept employees. So this is my last effort to explain the situation in an effort to resolve this matter and pay Wells Fargo the money requested before we resort to attorneys and an intent to default on the mortgage. Yes, that's right, I am trying to pay YOU people and you are making it a nightmare for me. So.... in October 2015, my aunt passed away and left me as power of attorney, executor of her estate, successor trustee, and both my brother and I as beneficiaries. I am the sole person responsible for paying her debts and managing her affairs posthumously. Originally, I provided a Wells Fargo location in Alhambra on Main Street east of Fremont Avenue all of my documentation, including but not limited to: Driver's License, fingerprint, Government employee ID, an original copy of the Certificate of Death, a signed legal Trust and Will (signed by our attorney, an officer of the courts, and a notary, a officer of the state), all her information including her social security number and the tax ID number for her estate. After much fighting with WF legal through the branch, we were given access to her accounts and were able to transfer all funds into my family's name. All of this was done Nov.-Dec. 2015. Since then WF has made a demand for payment in full on her home equity line of credit. In order to secure financing to pay off your company's request, we applied for loans through two banks. Both banks independently requested that we provide a COPY of the ORIGINAL MORTGAGE NOTE that my aunt signed agreeing to pay WF for the home equity line to prove that we were not responsible for the legal obligation of paying the loan, instead that her estate is. In effect, this would prove we are not responsible for the home equity mortgage, therefore lowering our debt to income ratio monthly, allowing us to qualify for a loan TO PAY YOUR COMPANY, as requested. It has now been six weeks, and four phone calls when today (after assurance that the request was escalated and was being processed) that I was informed that because "I am not an executor on the account, I do not have access to this information." I was told that the "back office" of "Department code OQB" will only accept an order from a judge from a court to provide this information to me. Again, six weeks later when I was told everything has been moving this entire time. I specifically called today because our applications were suspended indefinitely for not providing this copy of the mortgage note. The employees of "Department OQB" are Gabriela Rios, Paula Stuart, Patricia Jordan, Jeremy Stuart, and the rudest and most inept Todd Behrends, who told me he was the highest person at Wells Fargo that he would allow me to talk to, would not provide me his supervisor's name, and would not discuss with me protocols on how they determine who is allowed to access a deceased client's information. In addition, originally Jeremy Stuart informed me that he would stay connected with me to provide me updates. Never heard anything. Every time I called I was told it was pending and that I had to explain the same situation of my aunt passing and re-provide the documentation again and again. So at this point I would like to thank you WF for making me relive this passing of my family member again and again. It is no wonder your company does not have a Better Business Bureau (BBB) rating, as they will not provide it to you till you resolve the "excessive" complaints filed with them (BBB's website). If I had to guess these probably involve the illegally opened predatory accounts that were opened on 1.5 million working Americans that resulted in an indictment and guilty charge, as well as the "resignation" of Mr. Stump less than two years ago, costing your company millions. For the record, since your employees are not capable or grasping this concept, every time one of your clients pass away, their family does NOT have to go to Probate court to retrieve financing, as I was told. It is simply unfathomable that in one department I would meet the burden of proof for you to provide me access to her significant accounts with your company, however with the exact same documentation I'm being told by Probate Department that I need to spend another $6,000 to go back to probate court to get an order to receive this copy of the original mortgage note. The reasoning that WF will not certify me as an executor on her account without the order is causing me severe stress and to relive my aunt's passing, it is not in line with the law regarding executors and power of attorney regarding the passing of family, and is flat our disrespectful to my Aunt's last will and testament that I execute her wished and speak for the decedent, especially when I have a legally signed document stating exactly that I am her executor to (but not limited to) collect and pay all debts. I would say shame on all the aforementioned employees, but after conversing I am well aware that they care about their paychecks and nothing else. Based on the news this seems to be inline with your company's core principles. Which leads me back to Todd Behrends "Executive Resolution Specialist 4," who started out by asking me why I was discussing my aunt's account and why she was unavailable at the moment to talk to him herself? Clearly your departments do not share information with each other as she passed away more than a year ago, but he's also not intuitive enough to realize if I am being transferred from Probate that probably there was a death and a beneficiary... call me crazy?!. Thanks for that Todd, appreciate it. Really appreciate you asking to talk to my deceased Aunt. He then continued to refuse flat out to provide me with the opportunity to provide him the proper documentation (again for the third time and for the third Department), and then told me he could not speak to me anymore without me confirming who I was. So at this point, the branch I visited immediately after her passing, and probate all had acknowledged that I was who the documents stated I was based on my own personal documentation, but when it came to Todd he refused to see it and therefore (based on his own inaction/unwillingness mind you) was not able to provide me any information. I asked him to get in contact with the other Departments as their burden of proof was satiated and he refused, said he couldn't contact them. I informed him this invention called the telephone and he still refused. Said WF doesn't provide emails either. This is what your "Executive Resolution Specialist 4" offered to do after asking to talk to my deceased aunt... NOTHING! Literally wouldn't even lift a phone to call legal while I waited on the phone further after an hour of being transferred. His only solution was to go back to the branch and provide them the docs there, which I already did more than a year prior. For which they then forwarded me to legal (who also had the docs), who forwarded me to probate, and then to inept Todd Behrens, and then he asked me to go back to the branch, and back to legal, and on and on.... Upon requesting his supervisor, he refused to provide me a name stating he was "at the the top of Wells Fargo that I could talk to." When I asked whether he reported to anyone or was he the owner of the entire bank, he said he reports to someone but wouldn't provide me their info "because he didn't know who I was" and wouldn't allow me to prove it either. Real "Executive" level service with this guy. To be clear: I WHOLLY EXPECT YOUR COMPANY (based on my experience so far) TO SCRUTINIZE THIS MESSAGE AND ITS CONTEXT, AND PUT THE BURDEN BACK ON ME TO PROVE ANY OF THIS, but just in case one person actually cares about their clients and reads this, please scrutinize away and review the phone call with Todd Behrends. He told me it was recorded and the date and time was today, 03/16/2017, and I spoke to this employee, who clearly needs to be supervised (since he's not at "the top") and re-trained thoroughly, between 12:00 and 12:20 pm approximately. Since I've apparently been refused by the top guy at WF, here is where I am going to leave it. I've told our attorney (who's name I provided to Todd and Patricia Jordan and her staff) to draft an Intent to Default Letter. If I don't have this resolved within two weeks and our applications with the lenders (TO PROVIDE YOU THE MONEY YOU'RE REQUESTING) are denied because WF will not provide the Mortgage Note even having been provided all the requested documentation over and over, then we will stop making the payments, as we simply can't afford it. At that point, I'm sure someone is going to want their money and will look into this, and you'll probably try and foreclose, and we'll sue in turn, and finally at some point when we are asked (probably by a judge) why we stopped paying? I'll refer to this message and the documented/recorded phone calls and names (with Todd's at the top) and how we tried for almost two months to get a copy of a piece of paper when we obviously had already met the burden of proof to have access to the aforementioned account and her funds more than a year prior. I'm almost positive this message will go no where but in case I get lucky and the reader is a human being I hope you help me to resolve this, and for the love of whatever higher power you believe, do not forward me back to Probate or Todd. Josh PS so you're aware I'll be posting this on your customer relations website and facebook page, as well as filing it with the BBB."
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Reason of review:
Poor customer service
1 comment
Guest

Please file a complaint with your states attorney general. You can also file a complaint with HUD and with the controller for banking industry.

There should be links on your states AG website. Just give them a copy of this post, you explained the situation well. Wells Fargo needS to be held accountable for their actions and employees outright lies and refusals to assist you. No one would listen to me until I filed a complaint with my states attorney general’s office.

You can do this easily online. The ag’s office called me within an hour of my complaint and began looking into the horrible issues I was having with Wells Fargo.

To complain to the right person is the only way we can stop these predatory lending companies from doing these types of things to people. My experience has been that the attorney general will direct you if it is something they do not handle.

Anonymous
map-marker Anchorage, Alaska

Bad Costumer service

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I whant to 5 Ave Bank in Anchorage Alaska at the moment nobody was at the bank and I had to Notarized some documents so they just ignore me . They know me I have a Bussiness Account . And they where on the phone the other where just looking at each other. It was so confuse I just left the Bank. Also. My Employee they not like to go there they feel uncomfortable. I’m thinking about Close my account here.
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Reason of review:
Poor customer service
Anonymous

Do not work well with anyone

Filled out all your special papers, to get a balance on checking, called ALL your phone and fax numbers sent to thee different numbers, still NO one know what to do... how hard is it to get a balance... like all other banks and credit union I send fill out which is their JOB and get back asap.. going on 4 days now still no results.. we are a government subsidized housing and need this information. I'm about to turn you in for not doing your JOB
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Reason of review:
Poor customer service
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