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To file a claim

1.3
Update by user Oct 16, 2020

Nothing. They close the case on both of my claims and are not able to help me with anything it’s not fair.

I’m not working and there’s money that is lost is stressing me out and has been for the last couple weeks it’s been in my account and I have been a loyal customer for years now. I don’t understand why this is happening and I’ll make sure to let all my friends and family know how heartless Wells Fargo‘s policy is and how uneducated and miss leading they are !

Original review posted by user Oct 16, 2020
This is the second time I have had issues and Try to file a claim and I have been missed told information on top of getting wrong information. I spent time sending in documents as they were requested for proof of double payments and still was not able to get my money back. Im going going to be leaving Wells Fargo because of this. Thanks for nothing !

User's recommendation: They won’t help with any fraud claims !

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ID
#2231679 Review #2231679 is a subjective opinion of poster.
Service
Wells Fargo Claim
Pros
  • Bank tellers
Cons
  • Customer service experience
  • Misleading customers
  • Resolution to problem
Loss
$115
Preferred solution
Full refund

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Verified Reviewer

Unknown change on my credit card

Woke up in the morning and there was two charges to my account $98.65 and another charge for $85.17 theres no Uber in the city I live at
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ID
#2219373 Review #2219373 is a subjective opinion of poster.
Location
Roselle, Illinois

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Verified Reviewer

I went through a divorce and when I took my house back over I contacted Wells Fargo because I was a few payments behind and did not know because I was being told the ex was making the payments when I gave her money. That said, I was told I had to do a remodifaction on...
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ID
#2214576 Review #2214576 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Cons
  • Tricked me and did not fully disclose
Loss
$57000
Preferred solution
Full refund

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Verified Reviewer

Got hung up on

1.0
I called in to see the status of my account creation, I explained myself five different ways five different times, then got hung up on.

User's recommendation: Don't bother calling in, customer service is terrible.

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ID
#2210059 Review #2210059 is a subjective opinion of poster.
Service
Wells Fargo Sales Representative
Cons
  • Wouldnt answer my questions
  • Couldnt help
  • Useless general customer service number
Preferred solution
Finding out if my account's creation status.

Fraud

1.0
Banker lady had sentimental relationships whith my husband end take advantage to it to chash 4 costumer personal check under my husband name to her account without my husband sign those checks reported to costumer service they so rude already pass 3 months end have no answer lady still working there as immoral action is suck...to know that

User's recommendation: Professional people need to work there end not immoral people's..

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ID
#2207946 Review #2207946 is a subjective opinion of poster.
Location
East Los Angeles, California
Service
Wells Fargo Customer Care
Loss
$350
Preferred solution
Fire employee

To ask how to open an account

I misread this you all service was great customer service was most helpful I can wait to open my accounts but the part were u have to make an appointment was a little over the top but understandable due to the coronavirus

User's recommendation: Make an appointment.

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ID
#2204989 Review #2204989 is a subjective opinion of poster.
Product
Wells Fargo Account
Cons
  • No access to management

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Verified Reviewer

Told to wear mask

I am usually able to walk into my Wells Fargo bank and do my banking without being told to wear a mask! I recently went into my bank and was quickly told I had to wear a mask because it was the law! If I didnt wear my mask I wouldnt be able to bank! I avoid going into the bank now at all costs! In fact I am now carrying around cash because I cant enter without a mask! Since I can't seem to find a bank with a drive up teller near me I am just stuck! My only alternative is to find another bank that either has a drive up teller or one that will allow me my right to freedom from the mask debacle! Im frustrated and done!

User's recommendation: Go somewhere else!

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1 comment
#1933081

"one that will allow me" Looks like you'll keep having to put that cash in a sock, then a mason jar, a coffee can and then bury it for the time being. Pride cometh before the fall mein freund.

Reply
0 0
ID
#2201736 Review #2201736 is a subjective opinion of poster.
Location
Roseville, California
Product
Wells Fargo Cash Deposit
Preferred solution
Apology

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Verified Reviewer

Inattentive, indifferent customer service

Details are not required to simply report that the supervisor with whom I spoke today regarding ongoing issues in simply reordering my checks (which I've had difficulty with for years, literally) incessantly talked over my explanation, reported that "this was the best" they could do, was entirely uncooperative unfriendly and not helpful. This is a supervisor who seemed not to like her job. I should have been done with this bank years ago.

User's recommendation: Do not expect response, helpful customer service.

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ID
#2200290 Review #2200290 is a subjective opinion of poster.
Service
Wells Fargo Customer Care
Pros
  • Bank tellers
Cons
  • Indifference in their customer service on the phone
Preferred solution
Let the company propose a solution

Customer service number

I have tried to call several times but the phone keeps breaking up and can’t understand... I have a case # S1129**** I am trying to obtain a copy of my sons 401k withdrawal and what taxes were paid... I have POA for my son and have sent to the home office as requested by Wells Fargo... my son: Alex R Payne Last 4 SS# 4244 April 6, 1989 home zip 47586 Waupaca Foundrey INC Tell City IN 47586 My name: Eileen Payne eileenmariepayne@***.com 270-302-**** 2124 Village Pointe Court Owensboro KY 42303 I work 10 hour shifts, I am off on Monday Thursday & Sunday Please let me know a number I can call and can hear what is being said... I have been working on this for close to a month ... need the information ASAP! Thanks Eileen
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ID
#2188375 Review #2188375 is a subjective opinion of poster.

No feedbacj

Still waiting for feedback please. I am trying to get my money back or dispute it because the woman that sold me the item is a fraud. Please can I get some feedback on my previous email
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ID
#2168606 Review #2168606 is a subjective opinion of poster.
Location
Littleton, Colorado

Follow up on complaint due to poor customer service and disrespect.

I had voiced my concerns related to disrespecting and discriminating. I did receive follow up from the company to address my concerns. The company addressed with their employees correct protocol related to treating customers with respect and honoring the customers individual needs. Since then, I had visited other branches and found all employees acting accordingly.

User's recommendation: Insist the bank treat each customer without discrimination.

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ID
#2166911 Review #2166911 is a subjective opinion of poster.
Location
Newbury Park, California

Lien release

I tried to get a lien release 2.5 weeks ago, and it hasnt happened even though I sent everything to them that they needed
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ID
#2148856 Review #2148856 is a subjective opinion of poster.

Wells Fargo fail to abide by loan agreement and add additional payment, which have been paid.

1.0
Update by user Sep 16, 2020

no one contacted me from Wells Fargo. Still with same problem.

Original review posted by user Aug 17, 2020
Have been consistently paying Wells Fargo monthly on a loan. Noticed that I paid the monthly payment on time by due date, but was charged for another monthly payment when Wells Fargo had the money. Called bank and was received rude and arrogant manager. Bank using money paid to cover back payment which causes current month to incur a late payment and back payment which have been paid to receive another payment when already paid,

User's recommendation: do not use this bank.

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ID
#2121711 Review #2121711 is a subjective opinion of poster.
Location
Richmond, Virginia

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Verified Reviewer

1.0
The BBB has warning about Wells Fargo and they have been in the news several times over the past several years with corrupt business practices (criminal according to the Federal government). But I like one of their credit card features and thought how could a credit...
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ID
#2119476 Review #2119476 is a subjective opinion of poster.
Product
Wells Fargo Credit Card
Preferred solution
warnign to potential or current customers

Pissed

They told home owners at the start of this pandemic that they were not going to penalize anyone for not paying their Mortgages, that payments would be pushed to the end of the contract and now they are threatening to take our home. Who can we contact to stop this?

User's recommendation: Complain People, and gather together against this Giant. Well Fargo!

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ID
#2117993 Review #2117993 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • Liers
Cons
  • Cheats