Reviews and Complaints
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Wells Fargo Reviews
Washington, District Of Columbia
Wells Fargo/Auto Dealers
I bought a new vehicle 2 days after returning from Iraq for my third tour. I traded in my old vehicle who Wells Fargo is the lein holder on. 3 weeks after purchasing my new Jeep, I found out the dealership had gone out of business. I contacted Wells Fargo just to make sure that my trade in was paid off. Low and behold it hadnt. After over 2 months of Wells Fargo "fraud" department having all my information and conducting what they called was an investigation, they called to tell me I was 72 days late and owed over $1200 on a vehicle that I havent seen since early Dec. I now have 2 different auto loans. One for the Jeep I have and one for a Subaru that I dont have. They are making me pay $13,000.00 for a car that I have a contract stating I traded in. Why the *** does anyone sign a contract if the only people it protects is the bank????!?!?!?! I am so furious. I am a struggling veteran trying to work full time and attend school. I cant afford this. On top of all this when I asked if I could be put on some sort of hard ship payment program to lower my $500 a month payment, they told me not until the account is current. Wells Fargo doesnt stand behind their customers, the troops, or anyone else. Heartless company that deserves to get the same respect they give others.
Wells Fargo Fees
Two months ago I had my automatic transfer from my checking to my saving reduced from the $75.00 to $25.00. I looked at my online statement today and I was overdrafted because the bank charged me a $12.00 fee for lowering my transfer amount to $25.00, so if I would have know that they are going to charge me $12.00 then what would be the point of lowering my transfer amount, they failed to mention that when I called to make the change and were bailing them out? Wells Fargo ohh and they were genrous to credit me bak $6.00.
Simpsonville, South Carolina
No ten day grace period and was told there was
I finaced my car through wells fargo and I called to see if I had a ten day grace period was told I had a ten day grace period and when I needed a couple of extra days to make my car payment they charged me a late fee and ten dollars to pay by phone and counted it against my credit I was under the empression I had the ten day grace period to make my payment and not be charged a late fee plus have it counted against me I finaced a 2009 car thru wells fargo in december
Los Angeles, California
Rate of Return
I was just curious when the banking institutions in the US will start charging people to keep money in there banks. After getting the bail out money from your children and grandchildren (not me I will be long gone) to purchase other banks, mismanagement of institution, and getting no return on investments. It seems like the next logical thing to do is charging people to keep there money safe. Checked your interest rate lately, I did . Hope I get a 30 day notice from Wells Fargo when they decide to do a little more fleecing and not one CEO (Chief Executive Officer) has been fired for this. lol
Washington, District Of Columbia
Gets on my nerves!!!!
WellsFargo gets on my nerves so bad. I wish I didn't have my car through them.. They will call your house about 15 times a day. Starting at 8:00am until 9:00pm. I work all day and my caller I.D. has WellsFargo all over it. I told them I know when my payment is due I don't need them checking up on me, I make the payments! But, they still call. I hope one of them read this so they know that their jobs duties are making people hate them!!! They really need to redo their employee handbook.
I bought some Lazy Boy furniture because it came with an 18 month SAC financed through Wells Fargo. I made payments enough to pay it off in the 18 months. Unfortunately I also used a portion of the "credit line" for other purchases. I made payments enough to pay off the furniture but Wells Fargo applies your payments however they want. I even made a large payment over $1000 which was supposed to be applied against the Lazy Boy account. They applied it to the credit card instead. Then they hit me for the finance charges on the furniture. So the SAC program with them is a bogus scam. Don't Fall For It! Their website allows you to make a payment but you cannot direct it towards what they call a "sub" account. And you can't check your account balance or see how your payments were applied. There also isn't a place on your statement to show that you can direct any over-payment to one account versus the other. I'll never do business with them again. Think maybe I will go to CitiFinancial.
Heads Up if you have line of credit with Wells Fargo
Wells Fargo is jumping on the band wagon. My husband recently made a large pmt to his line of credit. They immediately decreased his line of credit--"due to credit bureau based account management review." BS--with higher int rates and decreasing credit limits--the only thing lowering his score are the banks right now. According to WF--they don't have to give you notice--that comes in the mail after the fact. So be careful if you are doing the whole bal transfer deal--trying to get it all on one card w/lower locked-in int rate. Or if you use a balance transfer check. They might yank that credit in the middle of all of it. Also, according to the bank--they can do the same with your WF Business Line of Credit/MC. They can decrease it anytime--without prior notice--right in the middle of a transaction with one of your vendors.
Old Town, Maine
Wells Fargo is the BEST bank ever...
I don't understand people's problems with Wells Fargo. For one, they are by far the most friendly people I've ever dealt with in a bank setting. I do understand, though, that it is an annoying friendly at times; like it's too phony. Also, they were willing to open an account for me, when nobody else would; I didn't even have the $100 open fee. I have never dealt with a better bank. They always answer their phones and follow through on home calls. The online banking is the best I've ever used and being able to get fraud alerts sent to you and getting your balance texted to you in seconds on request, come on. Anyone who has problems at Wells Fargo, probably deserves it. Like the guy who complains about them giving attitude over being "ONLY 5 days LATE" on a a payment, DUDE! YOU WERE LATE!
Los Angeles, California
Office of the Comptroller of the Currency If you have a problem with Wells Fargo or any other national bank, you can make a formal complaint here. The bank will listen to you after you do this. They do not like to get these kinds of complaints. As a matter of fact if they get too many they could be in for big problems. I would suggest that you make a formal complaint to the Comptroller of the Currency. http://www.occ.treas.gov/customer.htm 1-80*-613-**** Customer Assistance Group 1301 McKinney Street Suite 3450 Houston, TX 77010 FAX: 713-336-**** You can also go to your Attorney General of your state.
Missouri City, Texas
Two years ago I payed off my Wells Fargo Credit Card because the interest rate was too high. Now, two years later, I receive a bill with two charges that total $76.33. I called Wells Fargo Customer Service and asked why this account wasn't closed and was informed "Sir, you never closed this account". I then explained what happened and was transfered to Customer Fraud. Customer Fraud (Alena id ec5) stated they would research the charges and go ahead and take these off the account. I stated that I closed the account two years ago and why wasn't it closed. They stated I would need to contact Customer Service to close the account. Now, I'm transfered to customer service and spoke with Chris (#2881) who promised me the account would be closed by 10.10.08). Today (10.15.08) I receive a new Wells Fargo credit card in the mail. Now, I'm really shocked because what part of close my account do they not understand? I call customer service the the representative stated I never closed my account. I then asked for his supervisor and I'm transfered to Enrica Canales (S4136). I explain what happend going back two years. he then states, what do you want me to do, I stated "close my account" then he asks me why? I explain again and now he says that I never closed my account and asked me why I can't keep my stories straight. About that time I because more than upset. He then said "Sir, you have two options, tell me what you want or I hang up". I have already explained to this person more than once that the account needed to be closed. He then stated that the record showed that I only called last week and spoke with customer service and never requested to have my account closed". About this time I asked for his supervisor and he stated "I don't have one". I asked "so, you don't report to anyone? We all report to someone?" He said, "I report to a board". He refused to give me the information but a PO box that I could write to. Now, I'm really getting pissed off and this is no lie, he called me a lier, an *** and I must be stuipid because I am making this all up and never requested to have my account closed". I want to know why my account wasn't closed two years ago, last week via Chris (#2881) and this evening. I also want to know why I receive a new credit card? I was so pissed I hung up. I have a feeling this was his goal. I called back and spoke with Raymond (#807072) who gave me a number to contact in regards to complaints against this manager. You can believe me, I will be calling tomorrow, contacting the Attorney Generals Office, the CEO of WF and every site that talks about Wells Fargo. What I don't understand is why they are great about setting up an account, but when you close it, they always seem to "forget" to close it and stated that it was never done.
T G Wyz
Wells Fargo failed to adivse me of deposit return
12/18/08 I made a deposit from a check I got from my home insurance. 12/29/08 I noticed the deposit was 'returned' on 12/24/08 and I never was advised of this. This check was for damages caused by a busted water pipe which I had already took 300+ out of the 2k$ check to pay for some repairs. So, now i'm -300+ because of this. The reason, I needed my local branch to sign/authorize it. I would of liked to be informed of this before I took money out of it. It showed to be in my account from 12/18/08 to 12/24/08. It took them 6 days to decide I needed my local branch to authorize it? I called them up and all they said was that, I need them to authorize it. So, I asked how can I do that without having the check because I already deposited it; it has been mailed to you. They better pray it does not get lost in the mail and I get it very soon because I have checks I just mailed off thinking that money was in there. I am really thinking about getting a lawyer and for sure leaving Wells Fargo for this. That is total ***.
New York, New York
800 - 900% Lender Placed Insurance Premium rip off
We are complaining horrific mortgage LENDER PLACED INSURANCE PREMIUM RIP OFF by American Servicing Company, American Security Insurance company, & Assurant Specialty Property. (American Servicing Company is A WELLS FARGO) 1.Exorbitant 800 – 900% Lender placed insurance premium without any notice. We provided Home owner’s insurance policy covering from Aug 2006, so there was about 1 month and 2 weeks of lapse which they claimed they notified us to cover from June 2006 which we never received and we demanded them to provide the proof of such notice but they failed to provide. 2.Excessive 800 - 900% gauging – if it is not illegal, it is willful exploitation. For mere 1 month 2 weeks short lapse, they charged insurance premium whopping $1568.52 ($1078 + $490.90), prorated abut $8000 yearly for DWELLING ONLY without any liabilities for COVERAGE AMOUNT $750,000 while comparable industry average Dwelling only premium for that coverage is about $1200 YEAR. 3.Unilateral lender placement charge –BETRAYAL OF CUSTOMER’S TRUST. They unilaterally insured at the highest gauging amount of premium THRU THEIR OWN INSURANCE COMPANY WITHOUT CUSTOMER’S CONSENT. They betrayed customer’s trust to profiting themselves, which should be breach of fiduciary duty. This self-dealing insurance premium rip off is directly hurting consumer and should be stopped. When we complained, ASC replied they sent notice to us on July 17, 2006 which we never received and we demanded proof of notice they delivered to us but they refused it and failed to prove they gave us notice. 4.Unilateral deduction from Mortgage payment and started to charge late fee. Despite we paid full amount of monthly mortgage payments every month in time without any skip, ASC took the gauging insurance premium away from our mortgage payment unilaterally and did not applied our payments to monthly mortgage payment and started to charge late fee. THIS WILFULL EXPLOITATION IS HURTING CONSUMER AND MUST BE STOPPED. Despite of our complaints in the past a year to correct it, they are keep charging late fee and harassing to foreclose. THIS MUST BE STOPPED. PLEASE HELP TO PROTECT THE CONSUMERS. THIS IS WILFULL AND DELIBERATE EXPLOITATION BY GAUGING INSURANCE PREMIUM. 5.Retroactive insurance premium charge should be stopped – if not illegal it is wilful exploitation. OUR INSURANCE POLICY COVERAGE DATE WAS AUGUST 2006. ASC'S LENDER PLACEMENT INSURANCE BINDING AND NOTICE DATE WAS OCTOBER 2, 2006. NONTHELESS, ASC CHARGED RETROACTIVELY FROM JUNE 2006 6.ASC confessed it was their error not able to notify to us as ASC audit team discovered later there is no hazard insurance on our mortgage after they purchased the loan from Ohio Savings bank, this facts were confirmed by ASC employees “Miss SHANE, and Miss ALICIA both working in Frederick, MD office. 7.Despite of all above, not only there was no fire on my house during the lapse period but also WE NEVER MAKE ANY ERROR ON OUR SIDE for that short lapse, in fact it was their error as they confessed. Therefore it is very natural to grant courtesy and grace period for that short lapse, but ASC refused which proves that their practices are WILFULL EXPLOITATION, TRAP, AND PREDATORY TO HARM CONSUMER to profit themselves. We are very very frustrated as they continue to refuse to correct it for the past year and giving us painful ordeal. Please kindly help us let them stop this kind of ASC/Wells Fargo Bank's willful and exploitative practices as I believe this is their pattern of consumer exploitation not only us but others as well. Sincerely yours, Hong y Cho ASC/A Wells Fargo Mr *** Kovokovich CEO 7495 New Horizon Way Frederick, MD 21703
Ciudad Juarez, Chihuahua
In appropriate banking practices: gouging consumers
Wells Fargo Client Services P.O. Box 6995 Portland Oregon 97228-**** Re: letter of complaint against Wells Fargo Bank. Client Services, On Wed. 3 September I drove 60 miles from Fort Sumner New Mexico to Clovis New Mexico to deposit my bi-weekly salary into my checking account. I deposited two money orders from Wal Mart; one for $700, the other for $500. I was aware at the time of deposit that a check had been honored 24 hours previously resulting in a negative balance in my account. Upon checking my account on the computer Thursday morning, the on-line bank statement showed a positive balance of about $150, the $1200 deposit was pending and the $700 money order was on hold until 08 September. When I accessed my account today, Saturday 06 September, the on-line bank statement showed a negative balance of about $149, and both the $700 and $400 money orders were on hold until 11 September. I checked the reason for the hold, and there was annotation of irregular deposits to my account. I called the phone bank and spoke to a “Michael” and shared my displeasure about all of my funds being placed on hold and my puzzlement as to what irregular deposits were being questioned. He quoted the bank policy; I told him I know their policy, but why both money orders, and what irregularities? He responded that the bank needed to verify the origins of the money orders; I replied they were from Wal Mart and I use Wal Mart money orders often to deposit money into my account. I questioned, what was so different this time? He again began quoting bank policy. I thank him for his time and told him of my plans to file complaints to Wells Fargo and the New Mexico State Attorney General. I went for a drive and cooled down and decided not to file a complaint, until I logged onto my computer upon returning home to see that the reason for the holds had been changed to “repeated overdrafts in past six months”. Upon checking my account history, I decided that I would complain. First of all, if anyone wishes to examine my account, a person could set their watch my deposits. I get paid every two weeks, on Wednesday and the number of times I do not deposit my salary every Wednesday evening can be counted on one hand, minus the thumb; there are NO irregularities in my deposits. I do have 2 or 3 utility bills that are automatically withdrawn from my account within the first 2 weeks of every month, without fail; again no irregularities. If anyone examines my debits, they would conclude I own stock in Wal Mart, have a car payment, a home mortgage and also pay rent on a house where I work out of town; again no irregularities. As for overdrafts, the last overdraft I incurred was in June of 08 and since I am a Doctoral Student I do run into financial problems, such as the one I had in March of 08, I did have several overdrafts. However, I believe if anyone were to look closer at my over drafts in March as well as the one a few days ago, there appears to be a banking practice that I do question. The person who makes these decisions is aware of my banking patterns; deposits and debits. They are aware I am sure that if a hold is placed on my account during the first part of the month, I will incur several overdrafts because I have 2 or 3 utility bills that are automatically paid out of my account, resulting in several overdraft fees and extending the account holds, which then results in more overdraft fees because I do have a mortgage and rent and other utilities that I pay towards the middle and end of the month. So yes, I find it hard to believe that the person who makes these decisions is not aware of the commutative affect of holds when some bills are automatically presented for payment. I can only deduce, assume and therefore conclude that the reason that someone places a hold on my account during the first two weeks of the month is to increase the income of the bank through overdraft fees, resulting in greater financial hardship and psychological stress for me. In this case Wells Fargo could not decide if the reason for the hold was irregularities of deposits or persistent overdrafts (two since June). What do I want? I would be satisfied if debits that occur automatically would be honored during financial holds without overdraft fees and the reasons for the holds are realistic and honest. If this practice is occurring with the many patrons of Well Fargo, I can only image amount of money the bank gains through this practice.
Orange Park, Florida
I just got off the phone with a representative from Wells Fargo Financial. The man I spoke to from customer service must have been one of the rudest people I have encountered in a long time! I was recalled to active duty and under the Servicemember's Civil Relief Act am entitled to an interest percentage drop if the obligation was entered prior to enlisting. Anyways, I mailed the paperwork (a letter explaining the situation, my orders, my enlistment contract) and certified/registered mailed it to their address that handles this in late August this year. Since I hadn't heard anything by September and the delivery confirmation stated it was received in late August (even had the signature) I decided to call. The customer service representative said they must have not received it. I explained that it was certified and he told me to try to read the signature. Needless to say, we didn't come to an agreement and I resent the information, again certified and registered mail. Fast forward to a month later. Today I decide to call since no changes have been reflected on my account. I speak to a gentleman and tell him this is the second time I have sent in this information which now clearly states it was received Sept 29th of this year. Since it's mid October, and I still hadn't heard anything, I wanted to speak to someone who could help. He was possibly the rudest customer service representative I have encountered. He told me it hadn't been 30 days and they had not received anything. He verified that the address I was sending it to was correct and said to resend. I told him I wanted to speak to the dept that handles it since obviously someone was signing for this and nothing was being noted into the account and he said no one could help me. I finally asked to speak to his supervisor and he said no one could help me. He told me that I couldn't count since it hadn't been the thirty days so no one could help me. I reiterated to him that this was my second attempt at sending this information but he was too busy telling me to just mail it again that he failed to realize that I have two receipts that state this was received by Wells Fargo. He was so rude - why work in customer service with that attitude? It reflects extremely poorly on Wells Fargo to hire such incompetent people. Finally he patches me through to supposedly his supervisor which was actually cordial however said I would have to mail the paperwork again and to certify it (obviously this method has yet to work). I told him I would humor him and send it in again, however, I wanted a point of contact so that if this is not received once again, I can speak to someone to fix this issue. He said to call back customer service. I am extremely upset with the way Wells Fargo is treating me and this situation. I've served my country to nine years now and Congress and our President have put this Act in place to help us. It is a shame that companies like Wells Fargo do everything they can to not comply. Do NOT bank with Wells Fargo Financial!
Will not correct their mistake.
I have been trying for a year this month to get correction on my car loan. I have faxed copies of where the payment was put onto an account that had already been paid off. They continually harrass you ,you try to explain it and send or fax paper work showing them it was put on another account and they don't want to here that. They would have to admit they were wrong. I will never make the same mistake again. This is one place I will never borrow money from again. If I even buy another car and they say Wells Fargo is our lender,I will walk out and not buy my car there.
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