Unclaimed
Wells Fargo
Reviews and Complaints
6.6M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
390K
PAGE VIEWS
3
ISSUES RESOLVED
Wells Fargo Net Promoter Score (NPS)
100
excellent
NPS
-100
100
- 100% Promoters
- 0% Passives
- 0% Detractors
Wells Fargo's estimated NPS of 100 considered to be excellent. 100% of users would likely recommend Wells Fargo to a friend or colleague.
Customer Satisfaction
Wells Fargo Reviews
New Reviewer
Sale of home - 6 months later not closed yet
We are selling a home. Our buyers are being financed by Wells Fargo. Paper work started in March of 2008 - Wells Fargo has not yet closed the sale! Six months and still going! The person working on the sale does not call us back when we call to find out what is going on. We asked if there are problems with our buyers (prequalified for home loan up to $400,000) with no response from Wells Fargo. We send Wells Fargo agent e-mails and she does not respond back. We are now getting desparate as we are paying for two homes, two sets of bills for both homes.
ID
Location
Wasilla, Alaska
Wells Fargo out to get you
I have had a wells fargo credit account since 2001. They changed my address without telling me. My neighbor moved and left a forwarding address. Some of my mail got mixed in with his, and was forwarded. Wells Fargo, based on one forwarded letter, changed my address and started sending everything to my neighbor's new address one state over! So not only was I not getting my mail, he was getting it all. I didn't get a bill in the mail, and ended up being a few days late on a payment. They called my cell phone, I made a payment, but they kept calling since I guess their records were not updated or something. I call and ask them not to call my cell phone so much. The lady said she made a note in the file. The calls stop and I think everything is OK. My address is fixed, my card is current, they stop calling me. I go to use my card, and it is denied! I look into it and my card was closed. I call again to find out why, and the lady tells me that sicne I elected not to receive phone calls, they cancelled my card! Can you believe that? It has a balance, had auto payments scheduled (also denied), and was active since 2001. My credit was destroyed! Why, because I asked not to receive phone calls on a payment that already posted! I am sooooo pissed. They did this to get back at me for not wanting them to call my cell phone 5 times a day!
ID
Location
Los Angeles, California
Loss
$6500
Wells Fargo-Ignoring LegalClosing Documents
We closed on June 27, 2008, at closing, paid interest for July to be paid for August payment, therefore we would pay Sept 1, 2008. August 5, 2008, we get a call from Wells Fargo that we are delinquent on out account for August pymnt. They said they recd pymnt of $678 and some cents but do not accept partial pymnts , please submit payment in full. I tried to explain to them about closing, offered to fax them our loan documents stating Sept 1, to be the first pymnt. They declined, a couple of weeks later, we receive copies of those documents along with the wrong document(no signature), therefore proving what we had stated!! 2 weeks later, still getting harassing calls and letters stating they would like to helps get caught up!! Said that it would take them 90 days to fix the problem, which only took one of their employees to screw up in 90 seconds!! It is now 9/11/08, still not fixed, they took Sept pymnt and applied it to the August delinquent payment!! HOLY SMOLLY!!! Isnt their no protection for the consumer???
1 comment
ID
Location
Tucson, Arizona
Wells Fargo's Unauthorized Overdraft Loans
Wells Fargo's unethical banking practices run the gambit from sitting on deposits, debiting high amounts first, to forced enrollment in a checking account overdraft plan that you don't want. It's a forced loan with a few exceptions: no loan agreement, no disclosure, no Truth-in-Lending, no loan statement, no review of terms and conditions, no opting out, no protest procedure. None the less, it looks like a loan, acts like a loan, quacks like a loan. It must be a loan. If you doubt that, just don't pay the loan balance. You see, it's a loan! But it won't appear on a TRW, and you filled out and signed nothing to get it. Your statement doesn't even show you have a credit line, because it's covert. It doesn't serve your credit needs, it serves the Bank's. The need for Federal intervention is here, either via executive branch investigation or legislative branch remedy. It wreaks of conspiracy. I'm amazed there is no class action brewing. The FDIC should allow claims against this silliness. After all, our funds on deposit are Federally insured, possibly against this.
ID
Location
Los Angeles, California
New Reviewer
In appropriate banking practices: gouging consumers
Wells Fargo Client Services P.O. Box 6995 Portland Oregon 97228-**** Re: letter of complaint against Wells Fargo Bank. Client Services, On Wed. 3 September I drove 60 miles from Fort Sumner New Mexico to Clovis New Mexico to deposit my bi-weekly salary into my checking account. I deposited two money orders from Wal Mart; one for $700, the other for $500. I was aware at the time of deposit that a check had been honored 24 hours previously resulting in a negative balance in my account. Upon checking my account on the computer Thursday morning, the on-line bank statement showed a positive balance of about $150, the $1200 deposit was pending and the $700 money order was on hold until 08 September. When I accessed my account today, Saturday 06 September, the on-line bank statement showed a negative balance of about $149, and both the $700 and $400 money orders were on hold until 11 September. I checked the reason for the hold, and there was annotation of irregular deposits to my account. I called the phone bank and spoke to a “Michael” and shared my displeasure about all of my funds being placed on hold and my puzzlement as to what irregular deposits were being questioned. He quoted the bank policy; I told him I know their policy, but why both money orders, and what irregularities? He responded that the bank needed to verify the origins of the money orders; I replied they were from Wal Mart and I use Wal Mart money orders often to deposit money into my account. I questioned, what was so different this time? He again began quoting bank policy. I thank him for his time and told him of my plans to file complaints to Wells Fargo and the New Mexico State Attorney General. I went for a drive and cooled down and decided not to file a complaint, until I logged onto my computer upon returning home to see that the reason for the holds had been changed to “repeated overdrafts in past six months”. Upon checking my account history, I decided that I would complain. First of all, if anyone wishes to examine my account, a person could set their watch my deposits. I get paid every two weeks, on Wednesday and the number of times I do not deposit my salary every Wednesday evening can be counted on one hand, minus the thumb; there are NO irregularities in my deposits. I do have 2 or 3 utility bills that are automatically withdrawn from my account within the first 2 weeks of every month, without fail; again no irregularities. If anyone examines my debits, they would conclude I own stock in Wal Mart, have a car payment, a home mortgage and also pay rent on a house where I work out of town; again no irregularities. As for overdrafts, the last overdraft I incurred was in June of 08 and since I am a Doctoral Student I do run into financial problems, such as the one I had in March of 08, I did have several overdrafts. However, I believe if anyone were to look closer at my over drafts in March as well as the one a few days ago, there appears to be a banking practice that I do question. The person who makes these decisions is aware of my banking patterns; deposits and debits. They are aware I am sure that if a hold is placed on my account during the first part of the month, I will incur several overdrafts because I have 2 or 3 utility bills that are automatically paid out of my account, resulting in several overdraft fees and extending the account holds, which then results in more overdraft fees because I do have a mortgage and rent and other utilities that I pay towards the middle and end of the month. So yes, I find it hard to believe that the person who makes these decisions is not aware of the commutative affect of holds when some bills are automatically presented for payment. I can only deduce, assume and therefore conclude that the reason that someone places a hold on my account during the first two weeks of the month is to increase the income of the bank through overdraft fees, resulting in greater financial hardship and psychological stress for me. In this case Wells Fargo could not decide if the reason for the hold was irregularities of deposits or persistent overdrafts (two since June). What do I want? I would be satisfied if debits that occur automatically would be honored during financial holds without overdraft fees and the reasons for the holds are realistic and honest. If this practice is occurring with the many patrons of Well Fargo, I can only image amount of money the bank gains through this practice.
ID
Location
Ciudad Juarez, Chihuahua
New Reviewer
Unwarranted fees made by account insuffcient
Wells Fargo depleted my account with unwarranted fees that made my account insufficient when I had enough money in my account to pay all bills, but Wells Fargo illegally withdrew overdraft fees & continue overdraft Level ll fees, and additional fees. I have my bank statement showing that my account was in good standing. Then Wells Fargo had the audacity to place me on the chex system. Wells Fargo has violated the Professional Business Practice by participating in unethnical business tactics. Wells Fargo refuses to reimburse me the money that they illegally withdrew from my account to gain a profit.h
1 comment
ID
Location
Los Angeles, California
Loss
$1
Wells Fargo Financial -- Unethical Company
Imagine my surprise when I received a letter stating that you have been working with us for some time to resolve our financial problems. I sit here looking at our last statement -- $109 due by 8/15/05. I paid 40.00 on 7/28/08, $60 on 8/26, $9.00 on 9/4/08 using the bill pay service offered by Wells Fargo bank. Wow due 8/15 – paid by 9/4/08 – we are quite the deadbeats. I just went on line (Wells Fargo Financial) and paid another $109 since apparently Wells Fargo needs the money so badly. I’ve never dealt with such a unethical group of financiers in my life.
2 comments
ID
Location
Silverton, Oregon
New Reviewer
Well's Fargo scamming the 'overdraft'. Puts debits through, hold deposits.
I will keep this short as I know that anyone who has experienced this insanity will understand it immediately... I have fought with Well's Fargo to the point of no return on this one. You know how it goes...6 or 7 small debits and then much later a large one that goes into the negative by a buck??? Then they put that on first and make all those 10 dollar debits go into overdraft to charge you the 35 bucks a pop. Hold your deposit, let all your debits come thru and...BAM...10 more overdrafts. FRAUD. FRAUD!!!
1 comment
ID
Location
Mesa, Arizona
Loss
$500
Wells Fargo - Disgusted by their customer service
I called in Dec 2007 to get a pay off amount. The empl gave me the amount of $917.46 which iwrote the check for on that instant. Now Sept 2008 I have a balance because i should of paid $945.17, $27.17 difference. Now i have to pay $200 because they made a mistake. Not only that, but "supervisor" BRYAN (empl #6332) was very rude to me and called me a liar... Michon, also a customer service rep was extremely rude. I don't care paying the balance, but i will not tolerate insults!! DISGUSTED! I WILL NEVER BE A CLIENT OF WELLS FARGO AGAIN!
3 comments
ID
Location
Chicago, Illinois
Overdraft Protection Danger to Credit
Your credit report is in danger when using an overdraft protection account with Wells Fargo. When your overdraft protection account reaches its maximum amount Wells Fargo has a policy that ads an additional 2 % of your limit to your account. Example if your limit is $3,000 they will ad an additional $60 taking you to $3,060 which puts you over your credit line. This may seem like a nice feature to help you avoid overdraft charges but as soon as this occurs they send a complaint to all three credit reporting agencies stating you have exceeded your credit line. This can cause your credit score to drop maybe as much as 30 points. The drop in your score can have a direct effect on your ability to secure favorable terms in any transactions with Wells Fargo or any other company.
ID
Location
Las Vegas, Nevada
Wells fargo over charging on closing cost.
I used wells fargo when I purchased my second home, they we're terrible!! My loan agent was a liar and did not use full disclosure about PMI. when i tried to speak with someone about allthe problems she got irritated and slamed the phone on me, she was a supervisor. Its true! I closed my bank accounts and would never use this bank again. bottom line I was overcharged on my points , PMI, and my final rate which should have been locked in but wasn't, although I was told it was my fault. BUYER BEWARE Wells Fargo is a rip off!
ID
Location
Los Angeles, California
New Reviewer
Wells Fargo delaying release of storm damage check
Three months ago, our home and resulting neighborhood was impacted by a severe hail storm that damaged our roof and siding of our home. Our insurance agency and contractor worked together to agree on replacement value, and everything was going along very smoothly until the mortgage company came into the picture. Wells Fargo has refused to release a check for us to continue work on our home until they have an inspector come review the work (guess the city inspector report isn't good enough). OK, so that's all well and good except for the fact that they won't return calls in a timely manner and require that somone be home to sign the fact that they were there to inspect the work yet again -- taking time out of our schedule to be home during a 3-hour window (did they take lessons from the cable guy?), only to take another week to cut a check. According to our contractor, Wells Fargo is the only mortgage company that has such an unnecessarily complicated process that it will probably take over 3 months to get a new roof and siding completed -- more than double of what it is taking our neighbors with the same issues. What are you thinking Wells Fargo Mortgage?
3 comments
ID
Location
Minneapolis, Minnesota
VERY ANGRY
Very recently I did a stop payment for a couple of pre authorized debits from another horrible company, Midland Credit Management, reason being I lost my job and I couldn't afford the monthly payments. I called Ashley from Wells Fargo and she informed me that the stop payment should go through for both transactions and I am being charged for them. Fine. But then three days later, I look at my account, and one of the debits went through! I was pissed, and I called Wells Fargo bank and asked what the *** was going on. The associate said that I didn't give the correct information. I did not understand that because I gave all of the information that was asked. He said that they were not given a check number from me. I NEVER WAS ASKED FOR A CHECK NUMBER!!! I then asked to speak to the manager. She said as a "courtesy" she was going to reimburse the stop payment fees. She also said that there would be no more fees on my account, and to confirm that, I should call next week. I check next week, they charge an overdraft fee on my account. I was livid at this time and I was yelling at them. I feel bad for yelling, but this was ridiculous. They spew the same *** that since this it was received as a check and there was a check number, then they couldn't do anything about it, even though I did not give them any check number, they didn't ask for one. If that was the case, then why did they stop the other debit that I asked them to do? Both of my transactions had these random check numbers from MCM, both were requested by me to stop payment at the same time, yet they stop payment on one, and let the other, more expensive one go through, and they have the audacity to charge me for it? These people don't care, and when I get straightened out with my finances, I am going to search for another bank. Also, I would avoid Midland Credit Management like a plague. NEVER give these *** your account number for a preauthorized debit. Also these people are very rude. One of these hags hung up on me when I was trying to straigten this out.
3 comments
ID
Location
Pacifica, California
WELLS FARGO DISGRUNTELD
I applied for a refinance but was turned down becasue Wells Fargo said I don thave enough equity to value. That was Ok but they referred me to their Wells Fargo loan affilaites. I listend to them and let them take my aplication from wells farge but did not fill out a seperate form. They sentme some info aobut an offer that had a 7.9 interest rate so I decined the loan. They in turn sent me a letter saying I didnt qualify for a loan. I have an excellent credt score and make enoughmoney to hadnle my bills an mortgage, this was not ture and was simply a rude resposne tomy declien of thier offer. If anyone knows who I can make a complaint to let me know. I willmake one with Wells Fargo and see if I can find out who actually backs thier loans to cc the complaint.
2 comments
ID
Location
Mount Laurel, New Jersey
New Reviewer
All disgruntled finance, loan, and credit card customers unite!
In my earlier writings, entitled, “Disgruntled Wells Fargo Customers Unite!” , currently being read on several blogs, I called for eveyone to do as I am doing. This being to eventually get the attention of Wells Fargo Financial hierarchy by starting at the bottom, namely their mailrooms and processing centers. While posting my humble blog, I saw that Wells Fargo is not the only uncaring ogre out there. It seems as though HSBC, Primerica, Bank of America, American General Financial, Citibank, Wachovia, Chase, and many, many other lending institutions are leaning a deaf ear toward their customers with complaints. How can the disgruntled customer of these uncaring and sometimes unscrupulous loan, financial, and credit card companies get anyone in those organizations to listen to their complaints? I have decided to send Wells Fargo Financial a hard copy check via regular mail for the sum of .10 (TEN CENTS) to be posted to my account. I will also faithfully pay my Wells Fargo Financial bill. I will send the ten cents checks each 5th, 10th, 15th, 20th, 25th, and 30th of each and every month. I will bend the envelope in such a way that a PERSON will have to open it for processing. In each envelope, along with the check I will place an explanation letter, telling that poor processor why he/she is having to do such a thing. I will enclose a PENNY to be posted to my account, as well. This will cost me a grand total of $3.12 each month(check plus penny, plus stamp), which I consider a small price to pay to get them to CARE. Why can’t you do the same with your credit card company or financial institution? Imagine what can happen if MILLIONS of us disgruntled customers unite and do the same thing on the same dates! Swamped mailrooms may get someone to CARE. I estimate that it will take about three minutes for that poor mailroom processor to open my letter, read my letter, and post my check and penny to my account. In an eight-hour day it would take approximately 150 such letters to require another worker to post payments in a timely manner. Where are those other workers going to come from? At some point the media may get wind of our grass roots effort and this thing could become a snowball rolling down hill right into the laps of loan, credit card and financial hierarchy. Please join me in my endeavor. Big business can easily deal with all us individuals, but if we unite, we can make them listen and care. But I will not simply stop there. I will use every search engine I can find, type in the name of my lender+DISGRUNTLED CUSTOMERS, or my lender’s name+ COMPLAINTS and post my complaint on as many as possible. Please do the same. Maybe YOU have a better idea in getting their attention. If so, please post it. Thanks.
1 comment
ID
Location
Atlanta, Georgia
- Prev
- 1
- ...
- 118
- 119
- 120
- 121
- 122
- ...
- 123
- Next
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Wells Fargo
You are aware the broker is responsible to ensure funds were transferred to your servicer right? Because even if your servicer can prove you are right and paid the money at closing with that agent or company you need to be calling the broker directly (Even if the broker was from another division of WF) Your calling the company that services the loan as it was transferred to them. Thus the company that transferred the loan to them needs to get you your money...and take care of your credit reporting in hand with your current servicer.