Unclaimed
Wells Fargo
Reviews and Complaints
6.6M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
380K
PAGE VIEWS
3
ISSUES RESOLVED
Wells Fargo Reviews
New Reviewer
Wells Fargo Pirated Our Credit without consent
We are seniors who had a BK 4 years ago because of a illness. We had excellent credit, never late just could not pay the medical bills. We just bought a home, have a 3 year old new car financed and went to Wells Fargo as it is in the city we are moving to. After giving all our information we were told we were denied a account? They ran our credit without our knowledge and although there is nothing currently wrong were denied. We had a check for $67,000 that we closed another account and nowhere to put it. Went to B of A and they approved us immediately. Sorry *** bank
1 comment
ID
Location
San Luis Obispo, California
Product
Wells Fargo Checking Account
Loss
$67
New Reviewer
We moved to GA back in Oct of 2007 from KS. We had a home in KS, that we had been payin on for 7 years. Just this last year of 07 did Wells Fargo decide to start raising our payments about every 2 months. By the time we left to come to GA, our payments were up to 532....
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5 comments
Lisa G Ikr
#57741
Hey Bob you are wrong.We also have Wells Fargo as a lender.And no they won't help you.They raised our payment almost $300 dollars to pay escrow which we never asked for.Then when we tried to get them to help redo the intrested on the loan to lower the payments they did the samething as they did to the person above.Not one department knew what the other department was doing.It is a disgrace when Wells Fargo takes millions of tax payers money,and then doesn't wanna help the people who they should be helping.
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ID
Location
Toccoa, Georgia
Service
Wells Fargo Mortgage
Loss
$39
New Reviewer
Harassment by Wells Fargo
My daugther got her 1st car loan and needed a co-signer. I live in another state, so the car dealer sent me the papers to sign and send back. The 1st time my daughter was a day late on her loan, I got a phone call. I explained that it was my daughter's loan and they should call her, and I gave them her phone number (which they claimed they didn't have). They informed me that I was the main person on the loan and she was the co-signer. Kind of funny, since she had no credit record yet. Unfortunately, I cannot find my copy of the co-signer papers. I explained the error to them and they said the only way it could be changed is for my daughter to refinance. Since that time, every time she is a day late I get called. I spoke with 1 nice person and she agreed to note on the account that they are suppose to contact my daughter, and I gave them her phone # again. She was suppose to note that I would only be notified if the car was close to being reposessed. The next person who called claimed there was no such note on the account and again I had to give them my daughter's number. Now whenever she is late, I get a call EVERY day. This month they are telling me she is 30 days past due. I was not able to access the account online because they have my daughter's SSN as the main account holder SSN. I went to the local Wells Fargo branch and had them look up the status of the account. They said the payment had been received over a week ago and the only payment due was the current one. Today I received another call telling me the payment was late. I told them that according to the bank, the payment was made. They said they had no record of receiving it. So naturally I got quite upset and used few choice words when I told her that they better get their accounting straightened out and quit calling me. They did the same thing to my husband on a loan he had with them. He always makes his payments on time, but he received a call saying a payment was late. He called the bank the next day and they confirmed that the payment had been made on time. Not only can they not keep their records straight, but they harrass their customers for no reason. I am encouraging my daughter and my husband to refinance and get away from Wells Fargo.
2 comments
ID
Location
Waterloo, Iowa
Service
Wells Fargo Loan
I swiped my debit card by accident for a $2300 purchase, did not enter my pin or sign, and had the transaction voided and rung up again on another credit card. Wells Fargo held the $2300 out of my checking account for 72 business hours because of this accidental swipe...
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1 comment
PissedConsumer1049749
#1049749
Pay attention to the banks hold policies. Don't be an ***.
ID
Location
Petaluma, California
Product
Wells Fargo Checking Account
Loss
$2300
New Reviewer
Wells-Fargo is an *** Farm.
Unfortunately, there is not enough space here for me to fully explain all of my problems dealing with W-F and their mortgage dealings. So here is a synopsis of what I have experienced. In January of 2006, I fell behind on my mortgage, entirely my fault and I accept full responsibility. After contacting Wells-Fargo and working out a resolution to catch my mortgage up, in accordance with the instruction given by the W-F employee, I overnighted a check to the address specified and verified the letter was received and signed for. Imagine my suprise when a county sherrif showed up at my door 10 days later to serve an eviction notice!! They had sold my home at auction!!!!! AFTER receiving my check!!! Since then I have made over 50 calls to W-F to get this issue resolved woth no success. They have made SEVEN appointments with me to attempt resolution and have stood me up EVERY time. My phone calls go unanswered and not returned. I have a file 3 inches thick of all the documentation I have provided them. One of the documents I provided was a personal Profit/Loss Statement. The girl I talked to said she needed a statement that showed both my gross and my net. I assume she had never seen a P&L before. In my opinion, Wells-Fargo is an institution that specializes in the production of idiots. At that endeavor, they truly excel!!!
1 comment
ID
Location
Canton, Georgia
New Reviewer
Wells Fargo-Overdraft Fees
All I can say is that if you have an account with Wells Fargo, when you have the opportunity, LEAVE! Now, apparently you need a college degree to bank because God forbid, a financial institution should have simple rules. Basically in my case, I always check my account online. WHY? Because if I call and ask a question about it, the bank tellers will charge me for it if I am able to see things online and I don't have time to go down to the bank and ask questions at my leasure. So when I check my account online it says I have money, so I make a deposit and by my calculation I should not be over drawn. Well low and behold, I get nailed for 6 overdraft fees(in the amount of $204 total, $34 apiece) When I spoke with the manager, she had this nice software that conveniently points out when I was overdrawn. So I asked, if you can see when I was overdrawn, how come I cannot see when I was overdrawn? She then points out I should balance my checkbook, because apparently I am an *** and I should have known about this. But she also advised me Wells Fargo has no way of knowning officially when I am overdrawn until it posts so this justifies me getting charged this money. If you have to reread the last 2 sentences for clarity, please understand why I was escorted out of the building. So I am just advising any sane person with a brain who reads this should go to a credit union. I realize some of the people who read this, might think dee dee dee..this guys an ***. Well when this happens to you, at least you will have been warned.
14 comments
ID
Location
Redmond, Washington
Product
Wells Fargo Deposit
New Reviewer
Fargo Financial
i was ripped off also, I was told to file a police report in stone mountain, ga and also filed a complaint with bbb and state attorney general office--- I guess they had fun shopping for christmas was all of our money-- since now the phones have been down for 2 weeks if anyone has gotten there money back at all, please post-- and if anyone has any other suggestions on how to get the money back please also post we should have known it was to good to be true thanks for any help, i can get i would really like my money back
1 comment
ID
Location
Jacksonville, Florida
Service
Wells Fargo Loan
Loss
$1700
New Reviewer
Fargo financial AKA Approvalin24.com
Well I'm in the same boat as other people are. I was riped off by this company for $1250.00 in November 2007. I found out that this company is not for real. I found out through resources that this is a scam. do not use this company at all. It said I was approved for a $7000.00 loan. That I needed to send money by a western union wire transfer to Canada. I had to but a insurance policy or make a minimum of 5 payments before i could get the loan. they said it would make this loan a secure loan. I was told that I would get the money within 24 hrs. It now has been about 6 weeks and still no money.
ID
Location
Puyallup, Washington
FARGO FINANCIAL AKA APPROVALIN24.COM
I was trying to get a small loan to pay off bills i don't have great credit and this company called me with great news. $5000 loan however the lender would only approve me if I made an insurance deposit of $950.00 but only by wire transfer and to Canada I was kind of leary about this but they had a legit website and active e-mail addresses plus the loan contract looked fine too. Well after the wire transfer I was told I would receive the monies in 24hrs well of course that did not happen and I kept calling after 3 weeks I still had no monies. They would give me every excuse in the book the transfer did not go throught we entered the wrong numbers and so fourth. I finally told them to return my deposit that was a month ago and still nothing. I am just going to say that this was a rip off and never deal with this company. They are still in business and if they call you hang up on them don't make the same mistake I did
2 comments
ID
Location
San Francisco, California
Service
Wells Fargo Loan
Wells Fargo Financial for Raymour and Flanigan
I wouldn't recommend Raymour and Flanigan to anyone, especially since one has to deal with Wells Fargo Financial. I paid off this account in October and received a statement indicating I owed nothing more on this acct. Then in December received another statement saying I was "slightly late" and charged a late fee of $10. I want the word out there about this company and their underhanded business practices. I will never do business with Raymour and Flanigan as long as they continue to use Wells Fargo Financial. I depise this company. My sister has had problems with them, as well. For about the same thing, making bogus charges.
1 comment
ID
Location
Rochester, New York
Product
Wells Fargo Account
New Reviewer
WELLS FARGO FINANCIAL LOAN SHARKS
I TRADED IN MY 5.25 NEG AM LOAN FOR A 8.53% LOAN WITH WELLS FARGO FINANCIAL BANK...WHAT A *** I WAS!!!...THEY PAID OFF SOME DEBT, BUT CHARGED ME 28,000 IN LOAN FEES, AND DOUBLED MY PAYMENT. THEY APPROVED THE LOAN KNOWING I COULDN'T MAKE THE PAYMENTS DURING THE SUMMER MONTHS. THEY MAKE BAD LOANS, ALL THEY WANT IS YOUR MONEY..NOW I AM FIGHTING THEM TO SAVE MY HOUSE FROM THESE LOAN SHARKS. THEY SCREW EVERYBODY, BUT ESPECIALLY BLACKS AND MINORITIES!! I AM DEDICATED TO HELPING PUT THESE BASTARDS OUT OF BUSINESS THE SONNER THE BETTER!!!
3 comments
ID
Location
Kissimmee, Florida
Service
Wells Fargo Mortgage
New Reviewer
WELLS FARGO TURNS AMERICAN DREAM INTO A NIGHTMARE!
WELLS FARGO, dba, AMERICAS SERVICING COMPANY TURNING THE AMERICAN DREAM INTO A NATIONWIDE NIGHTMARE My lovely home of seventeen years is up for a Sheriff's sale on October 3, 2007. My home. I pray Disaster Relief is made available immediately for families in crisis. For a record number of home owners, the American dream is currently a nightmare. Wells Fargo dba American Servicing Company (ASC) hopes to take my home. The balance on my loan is very small, less than half of the home's appraised value. My mortgage payments are low, I can afford them, and I have always made them on time. My mind spins as I try to understand how something like this can happen. But the truth is nothing is for certain. Last February, I received a letter from ASC. Effective immediately, my mortgage payment increased 200%! I called Customer Service and was told my payment increased due to a negative balance in my escrow account. I told them they didn’t escrow on the account, had never escrowed on the account, and I confirmed with them my monthly mortgage payment would not change. They told me I would receive a letter confirming the details we had discussed within 7 to 10 days. I was to learn letters with good news never came. Somehow the letters threatening foreclosure were relentless. At first I tried to talk with the same employee who had promised me he had “noted everything in the record” and “he had discussed my account in detail with his supervisor to make sure all the problems on my loan had been fixed.” agent who just promised you all was taken care of arrived confirming assured me over and over and over, that yes, definitely this time, they had truly made the corrections I thought had already been made. And they definitely would be reinstating my loan, the one I thought had already been reinstated. I was always told I would receive a letter confirming all was well with my loan. But the promised confirmation letters never came. November, ASC suddenly, without reason, began to escrow on my loan. They had never escrowed before. I didn’t receive any notification or indication that they planned to begin to escrow. But their error, and they do readily admit it was their error, was not But ASC paid two additional property tax property tax two more times, and paid the annual premium for home owners insurance. I always paid them monthly. On August 14, I was told, again, my loan had been reinstated. While waiting again for another confirmation letter that never comes, I call them again. I I didn't contact anyone else for help because I didn't think I needed to. ASC was always so sorry after they didn't follow through on one of their promises. Then they reassured me all was well. I was very stupid. But ASC made an error, and that’s OK. But their error, and their inability to quickly correct their error, I might lose my home. My home was my savings account. And it was my retirement account. More important than anything, it was my security blanket. I am so very sad! In 1990, WATERFIELD MORTGAGE CORP, honored me by approving my request for a mortgage loan. It’s difficult to comprehend how truly good something is until you experience something bad. I miss Waterfield Mortgage with all my heart. I know help is coming soon for families facing foreclosure. God Bless anyone who helps someone keep their home. Kelly L. Hansen Overland Park, KS ctsmyhon@***.com
3 comments
ID
New Reviewer
WELLS FARGO WILL STEAL YOUR HOME!
WELLS FARGO, dba, AMERICAS SERVICING COMPANY TURNING THE AMERICAN DREAM INTO A NATIONWIDE NIGHTMARE In November 2007, Wells Fargo d.b.a. American Servicing Company (ASC) decided to escrow on my mortgage loan. For no reason. My taxes and insurance were always paid on time. They’d never escrowed before. Then, instead of paying my annual property taxes once, they paid them twice. And I had already paid them. Then they pre-paid my property taxes that weren’t due for another year. I’d never had an escrow account with them, so usually the balance was zero. Now it was -$5500.00. My mortgage payment increased from $655 to $1446 a month. I can’t pay it. Wells Fargo admits their error. They promise to fix it. Then they don’t. Again they promise to fix it AND reverse all the late charges. Doesn’t happen. No one corrects the original mistake so the snowball effect is creating havoc with my mortgage, with my credit, and on my life. ASC Phone calls and letters threatening foreclosure were relentless. I have spent hours on the phone trying to resolve the problem. So many ASC Customer Service agents promise all your problems are taken care of, rest assured. When you check the next day to confirm all is well (you’ve learned to check) they can't even find a note in the record that you ever called. So then I am forced to start the process to correct my loan all over again with a different agent (weird isn't it that you can never get the same agent because they don't have extensions, and they refuse to give you their last name. They will give you their three-letter employee ID code that has never helped me a bit. Many agents refused to give me the company’s physical address when I wanted to talk with someone face to face. Over this six-month nightmare I was assured over and over and over, that yes, definitely this time, they had truly made the corrections I had been assured already been made. Yes, isn’t it wonderful, my mortgage loan had been approved for loan modification and the loan I’d been told dozens of time had been reinstated, had really for sure this time been reinstated. I was always told I would receive a letter confirming all was well with my loan. I was told not to make any monthly payments on the loan because until the correction had been processed through their system, the payment would be considered a partial payment and would be returned to me. So in February and March I couldn’t send in a payment because the monthly payment amount was never corrected. I was forced over and over again to start the agonizing process from square one with another agent. Most agents couldn’t find any notes in my record. I had the brilliant idea that faxing the whole story, along with receipts, and other requested forms, would be the answer to our communication problem. I would finally receive a letter confirming receipt of the requested documents. Four days later I’m told my documents were never received so my home is in foreclosure. On April 23 I was emergency admitted into River Oaks Mental Hospital for 10 weeks due to a complete emotional breakdown. I was suicidal and unable to care for myself. Wells Fargo Mortgage made a mistake, and acknowledged it. However, they were unable (or unwilling) to fix the problems their error created. My sister was given power of attorney so she could resolve the issue. Upon discharge from the hospital an ASC agent confirmed my loan had been fully reinstated, the payment had been corrected, the escrow balance adjusted. They promised the late charges and additional interest charged because of their error would be credited back to the account. I insisted and they agreed they would contact the credit agencies to report their mistake, remove all negative remarks, and change all comments they had made regarding my mortgage account to “paid as agreed.” My home was my savings account. And it was my retirement account. More important, it was my security blanket. In 1990, WATERFIELD MORTGAGE CORPORATION honored me by approving my request for a mortgage loan. It’s difficult to comprehend how truly good something is until you experience something bad. I miss Waterfield Mortgage with all my heart. I know help is coming soon for families facing foreclosure. God Bless anyone who helps someone keep his or her home. Kelly L. Hansen Overland Park, KS Ctsmyhon@***.com
2 comments
ID
Service
Wells Fargo Mortgage
New Reviewer
WELLS FARGO, dba, AMERICAS SERVICING COMPANY TURNING THE AMERICAN DREAM INTO A NATIONWIDE NIGHTMARE My lovely home of seventeen years is up for a Sheriff's sale on October 3, 2007. My home. I pray Disaster Relief is made available immediately for families in...
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7 comments
PissedConsumer537600
#537600
I live in Wenatchee WA. Wells Fargo stole my home too. We had to declare bankruptcy in 2007 because of medical bills, but had ALWAYS paid our mortgage on time. In 2010, my husband lost his job and I went right away to Wells Fargo to tell them what happened. I immediately was told to pay as much as I could and to apply for a Home Modification.
Through the next several months I got all the paperwork and went through countless hours talking on the phone and jumping through their red tape hoops. I thought it was worth it to get my interest rate down to 2% from 8.5% and saving the hundreds of dollars a month and still stay in my home. In filling out the forms and writing the hardship letter, I specifically told them that although my Husband was now getting a retirement check, he worked 9 MONTHS out of the year as a substitute custodian at a school district. I had proof of it too.
To make a very long story short, Wells Fargo DID approve the Loan Modification, HOWEVER they calculated my husband's supplemental income INCORRECTLY. The problem was that they multiplied the monthly supplemental income by 12 to get a HIGHER gross income, then divided by 12, instead of multiplying it by 9 and dividing it 12 to get an ACCURATE monthly income. They miscalculated enough that we were no longer "qualified" for a 2% loan but a 4.5% modification. We were still going to pay more than we could afford by about $300 monthly.
I quickly got on the phone and spoke to the person who was supposedly "helping" us. She was so rude and unhelpful. I explained to her that the miscalculation was not right and it needed to be re-done. She said "it's set in stone. You can't change it" and most horribly, "It's not OUR problem that your husband is seasonal labor". She was snotty about it and was completely ignoring my tears. When I asked about talking to the underwriters, she said that NO ONE talks to the underwriters and they don't "even have phones". WTH!!?? She said the only options were Foreclosure or Short-Sale. I tried to explain what good is it if they get less for the house if WE could pay it ALL off if the interest was lowered? She just said "It's not our problem".
I tried talking to other people in the short sale department and told them of the horrible treatment from this witch. While they were more sympathetic, they were no more helpful.
A few months, later, my house sold for $60K LESS than the amount of my original mortgage contract, and the people now in my house pay LESS than what I'm currently renting for now. I am heartbroken and may NEVER again have a home of my own. WELLS FARGO IS EVIL!!! and they didn't even TRY to work with us and ACCURATELY depict our income. :cry :cry :cry :cry
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Wells Fargo
Whenever you agree to take out a loan, especially financing a new car, the lending company has a clause which allows them to run an inquiry on your credit report. These clauses are within your contact of sale. They are not separate!
So read before you sign!