Unclaimed
Wells Fargo
Reviews and Complaints
6.6M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
390K
PAGE VIEWS
3
ISSUES RESOLVED
Wells Fargo Net Promoter Score (NPS)
100
excellent
NPS
-100
100
- 100% Promoters
- 0% Passives
- 0% Detractors
Wells Fargo's estimated NPS of 100 considered to be excellent. 100% of users would likely recommend Wells Fargo to a friend or colleague.
Customer Satisfaction
Wells Fargo Reviews
No help in mortgage
do to the economy work has cut back on hours and jobs have been lost. when trying to work with wells fargo on a modification, do to the lower value of my home and the lower income. the statement i received was "you can send in papers but, if you make your payment, it will kick you out of the system. they want me to use every bit of my saving , what little is left. they don't want to help the people that are trying. they only work with though that are delinquent. they want me to screw up my credit scores, that i worked so hard to keep.
ID
Location
Danville, California
New Reviewer
I'm not pleased with Elizabeth S.Lively in wellsfargo bank.
I was misguided by the banking personal Elizabeth S.Lively, regarding my checks problem.She did not have mean knowledge about her Job, and just misleaded me. I've brought a check from an International bank and deposited in my account. However, because of lack of funds, my check was returned, and I did not receive it yet. So, I approached the bank in las cruces, unfortunately Elizabeth, she told me that my check was destroyed and trashed, and I was also told that I'll never receive my check back, and she left me hopelessly, for which I felt very bad. This continued for 4 days. Finally, when I approached another banker, he guided me very well and helped me in getting back my check. So friends, If you are in Las Cruces, dont ever approach Elizabeth in Wells fargo bank for any sort of queries. You may land into troubles. I'm writing this beacause I dont want anyone to face problems, which I have beared.
ID
Location
Las Cruces, New Mexico
Loss
$2000
New Reviewer
Wells Fargo will not close out my payed off Credit Card Account
Two years ago I payed off my Wells Fargo Credit Card because the interest rate was too high. Now, two years later, I receive a bill with two charges that total $76.33. I called Wells Fargo Customer Service and asked why this account wasn't closed and was informed...
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1 comment
PissedConsumer63394
#63394
I am a lawyer licensed in 2 states. Do not waste your time or heart tissue with worry.
Simply write Account is closed on the latest bill they send you and be done with it. If they send another inform them you will sue for harasment and be done.
If they ever contact you again do it, you could get a tidy little sum because anything below $15000 is cheaper for them to settle than fight. Also notice Wells Fargo is the subject of way to many complaints, and they know it.
ID
Location
Missouri City, Texas
New Reviewer
Wells Fargo Financial - rude customer service -denies receiving certified mail for 2nd time!
I just got off the phone with a representative from Wells Fargo Financial. The man I spoke to from customer service must have been one of the rudest people I have encountered in a long time! I was recalled to active duty and under the Servicemember's Civil Relief...
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1 comment
quibbly
#42512
As a fellow soldier, I understand and realize what poor customer service Wells Fargo has. Call 866-677-**** to file your complaint.
Also, contact your State Attorney Generals Office and your Congressman. Trust me, this will get the attention it deserves.Thanks for serving.
ID
Location
Orange Park, Florida
New Reviewer
Wells Fargo is A Heartless Bank
After being on time with 29 payments never missing one for my car payments, we ran into some financial difficulties. spoke with someone in the department about a week a half ago and he said, no problem, just call back after the due date and they will give you a deferment on payment for a month. Called back today 10/13/08 and after going through their chain of command in their collections department, I was told by the floor supervisor verbatim "We are not heartless, we want our money" among other words. I live on social security and had just run into a temporary situation. On time for 2 1/2 years and this is how a bank treats good customers? I can't believe it.
2 comments
ID
Location
Denver, Colorado
Loss
$306
New Reviewer
Bank thinks I am fauding THEM!
Dear Sirs,I have been a trusted customer of Wells Fargo Bank for many years. I have always enjoyed the friendly atmosphere, andtrusted each and every bank employee, whether in person, in letter format or over the telephone.Unfortunately, the service was inadequate because my claim was denied. I am disappointed because the service was notperformed correctly. I was billed for a purchase that I absolutely did not make: 05/21/08 POS PURCHASE - CHEVRON/IZZET KCHEVRON/IZSAN JOSE CA 1615 $60.00 I was told - after more than once inquiring - that "we are not making any further adjustment to your account", and most importantly, it's implied that I made a false claim. This error is unacceptable. It is difficult to believe that companies are still doing business this way in the year 2008. I trust that you will please take the time to explain to me how this could have happened. I am hereby requesting that to resolve the problem and insult, I would appreciate my account being adjusted. Please contact me at the below address or email to confirm that you will honor my request within 21 days. Would you please advise me if Wells Fargo Bank is still interested in doing business with me, or if what has happened here is your not so delicate way of telling me to do my business elsewhere. I have prepared a complaint for submission to other sources for my investigati on. Thank you for your anticipated assistance in resolving this problem and disappointment. Yours sincerely,
ID
Location
Oakland, California
Wells Fargo Rep. Brian arrogantly insisted there was no problem
Wells Fargo representative arrogantly insisted there was no problem when the bank's automated phone number repeatedly sent me to the wrong information. It was a strange situation that was made worse by Brian's tone of voice that there was no problem. I finally decided to get help at another time. It would be great if Wells Fargo would listen to complaints and then investigate to determine if there IS a bad employee on their phones. Especially in this economic climate, it could cost them alot if they don't. Oh well, not my problem. Yay! That is all.
ID
Location
Madison, Wisconsin
Fees
I too had small debits from a Friday come through on Tuesday with a large check. I should have had 1 NSF fee, but they always manage to make it look like all charges came through the same day and charge you 6 NSF fees. I have sent my complaint to the Office of the Controller of Currency. Don't know how they can get away with it. I had fraudulent charges on my account 3 weeks ago, and they have just now resolved that issue with items returned and huge late fees. When I asked how they can return items when the problems is still trying to be resolved, I got the answer of "Well, the system doesn't understand". What idiots.
4 comments
ID
Location
Plano, Texas
Abusive phone calls
Wells Fargo Collections, as an agent of Raymour and Flanigan, makes abusive and harrassing phone calls. They call at dinner, on Sundays, and insist on debriefing you, regardless of your credit or payment status. I asked to speak to a supervisor and was advised there was none available. Then, when I got one, Craig, he was obnoxious and abusive. He intimated I was responsible for the abusive phone calls, in spite of the fact that I had already paid. I am tempted, since I own my home and don't need credit, to default on my loan just to anger them. Do not buy from Raymour and Flanigan because of their bank Wells Fargo!!
5 comments
ID
Location
Reston, Virginia
New Reviewer
Wells Fargo Make A Formal Complaint
Office of the Comptroller of the Currency If you have a problem with Wells Fargo or any other national bank, you can make a formal complaint here. The bank will listen to you after you do this. They do not like to get these kinds of complaints. As a matter of fact if...
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29 comments
PissedConsumer1734355
#1734355
I went to wells fargo in rancho bernardo to do a wire transfer not noing that it was a scam the person helping me didnt question any of it at all. if he would have asked me that the person that it was going to is the same person that did the work i would have called that person and asked.
so I filed a clam with the fraud dept and of coures they said there is nothing they can do. so why are we insured by the federal goverment.
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ID
Location
Los Angeles, California
New Reviewer
800 - 900% Lender Placed Insurance Premium rip off
We are complaining horrific mortgage LENDER PLACED INSURANCE PREMIUM RIP OFF by American Servicing Company, American Security Insurance company, & Assurant Specialty Property. (American Servicing Company is A WELLS FARGO) 1.Exorbitant 800 – 900% Lender placed insurance premium without any notice. We provided Home owner’s insurance policy covering from Aug 2006, so there was about 1 month and 2 weeks of lapse which they claimed they notified us to cover from June 2006 which we never received and we demanded them to provide the proof of such notice but they failed to provide. 2.Excessive 800 - 900% gauging – if it is not illegal, it is willful exploitation. For mere 1 month 2 weeks short lapse, they charged insurance premium whopping $1568.52 ($1078 + $490.90), prorated abut $8000 yearly for DWELLING ONLY without any liabilities for COVERAGE AMOUNT $750,000 while comparable industry average Dwelling only premium for that coverage is about $1200 YEAR. 3.Unilateral lender placement charge –BETRAYAL OF CUSTOMER’S TRUST. They unilaterally insured at the highest gauging amount of premium THRU THEIR OWN INSURANCE COMPANY WITHOUT CUSTOMER’S CONSENT. They betrayed customer’s trust to profiting themselves, which should be breach of fiduciary duty. This self-dealing insurance premium rip off is directly hurting consumer and should be stopped. When we complained, ASC replied they sent notice to us on July 17, 2006 which we never received and we demanded proof of notice they delivered to us but they refused it and failed to prove they gave us notice. 4.Unilateral deduction from Mortgage payment and started to charge late fee. Despite we paid full amount of monthly mortgage payments every month in time without any skip, ASC took the gauging insurance premium away from our mortgage payment unilaterally and did not applied our payments to monthly mortgage payment and started to charge late fee. THIS WILFULL EXPLOITATION IS HURTING CONSUMER AND MUST BE STOPPED. Despite of our complaints in the past a year to correct it, they are keep charging late fee and harassing to foreclose. THIS MUST BE STOPPED. PLEASE HELP TO PROTECT THE CONSUMERS. THIS IS WILFULL AND DELIBERATE EXPLOITATION BY GAUGING INSURANCE PREMIUM. 5.Retroactive insurance premium charge should be stopped – if not illegal it is wilful exploitation. OUR INSURANCE POLICY COVERAGE DATE WAS AUGUST 2006. ASC'S LENDER PLACEMENT INSURANCE BINDING AND NOTICE DATE WAS OCTOBER 2, 2006. NONTHELESS, ASC CHARGED RETROACTIVELY FROM JUNE 2006 6.ASC confessed it was their error not able to notify to us as ASC audit team discovered later there is no hazard insurance on our mortgage after they purchased the loan from Ohio Savings bank, this facts were confirmed by ASC employees “Miss SHANE, and Miss ALICIA both working in Frederick, MD office. 7.Despite of all above, not only there was no fire on my house during the lapse period but also WE NEVER MAKE ANY ERROR ON OUR SIDE for that short lapse, in fact it was their error as they confessed. Therefore it is very natural to grant courtesy and grace period for that short lapse, but ASC refused which proves that their practices are WILFULL EXPLOITATION, TRAP, AND PREDATORY TO HARM CONSUMER to profit themselves. We are very very frustrated as they continue to refuse to correct it for the past year and giving us painful ordeal. Please kindly help us let them stop this kind of ASC/Wells Fargo Bank's willful and exploitative practices as I believe this is their pattern of consumer exploitation not only us but others as well. Sincerely yours, Hong y Cho ASC/A Wells Fargo Mr *** Kovokovich CEO 7495 New Horizon Way Frederick, MD 21703
2 comments
ID
Location
New York, New York
Wells Fargo and Raymour and Flanigan
The terms that I purchased the furniture under changed after I received the goods. Then I was treated terribly by their credit factor Wells Fargo. When the electronic payment would have taken too long to get to them ( 4 days for a major financial institution ??) I tried to access their website to pay the bill. That failed as it is a convoluted mess. I called in payment that cost me $10. The payment was never received and when I called them I was treated awful by their customer service. The same exact scenario happened for the last payment as well!
1 comment
ID
Location
Newark, Delaware
Wells fargo
I've been dealing with Wells Fargo for the past 3 years with my house and car loan. This is by far the worst company I have ever had to deal with. My car pymt is due on the 22nd of the month, if my pymt isn't there by the 25th, they call me non-stop starting at 8:30AM, I have cussed at them because I had my first pymt changed to the first of the month, I now put up with their computer calling me non-stop. I am now in the process of getting my house reprocessed and paying off my car just to get out from under Wells Fargo!
ID
Location
Augusta, Georgia
Wells Fargo Visa Card/ Home Morgage
2 years ago my husband was diagnoised with cancer, we thought we had Death and Disability Ins. on the home we were buying, NOT! The gal that wrote the paper's up on our home 2 years earlier, was so busy getting ready to go on her free vaction she won from Wells Fargo,(for signing the most sales up), she forgot to add the D&D Ins. in, then when we had to file on the Ins. she said it wasn't available, but it was now, How Convenient(SHE LIED). Now, I am totally disable and I have been turned down for the Disability Ins. on the Wells Fargo Visa. They said I had to work at least 3 months before filing for my disability? (Social Security Disability? )
1 comment
ID
Location
Reston, Virginia
New Reviewer
Wells Fargo Has Stolen My Money!!!
Wells Fargo is a terrible bank in my opinion. If you are banking with them you may want to reconsider. If you are not banking with them but you are considering doing so, you may want to think about this a little more. This is a very low quality customer service bank. It is very unpersonal and does not care about its customers at all. Furthermore, they are quite dishonest. They stolen out of my account over $800.00 simply because my step-son's account got overdrawn. My step son is an adult. I have no control over his actions or over his account. I had no access to his account or knowledge of the status of that account. They claim that because I allowed my wife to have access to my account and because she had also access to my step-son's account that somehow these two accounts are linked or related. Total nonsence. This bank is a total scam!!!
1 comment
ID
Location
Los Angeles, California
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Wells Fargo
Report
2. Written by Don Darryl, on 14-09-2009 22:42
A story is circulating in the LA media today about a Wells Fargo executive, Cheronda Guyton, who allegedly moved into a foreclosed property being held by the bank and threw lavish parties there.
The previous owners of the Malibu, CA home, which is or was supposedly worth $12 million, lost the house after they lost all their money to Bernard Madoff.
According to reports, Guyton, who oversees foreclosed commercial properties, moved into the swanky home with her husband and two children and even had a large party there the last weekend in August.
What is this, Risky Business 2?
According to the LA Times, the bank said its ethics code wouldn't let Wells Fargo employees "make personal use of property that had been surrendered to satisfy debts."
The Realtor for the house told the Times that Wells Fargo WFC 27.92 0.49 (+1.79%) wouldn't show the house to potential buyers either. The bank stated that it had some kind of agreement with the prior owner to keep it off the market for "a period of time."
Now I'm not sure what rights an owner has to tell any bank what to do with a home after said bank has already foreclosed on the property.
I am sure that whether or not the Wells Fargo executive was hanging out there legally or illegally, she is definitely acting unethically.
First of all, I doubt any VP who oversees commercial foreclosures makes enough money to afford to purchase a $12 million home, even at today's discount prices. (According to the Times a person at the home, who wouldn't come out, told the reporter through the intercom that the home was owned by Collin Equities, which just so happens to be a Wells Fargo company in charge of liquidating foreclosures.)
REAL ESTATE Slideshow on CNBC.com
* America's Coolest Beach Homes
Secondly, in what warped Wells universe does said VP think a) this is a good idea, and b) she can get away with it?
I called Wells and received the following statement:
Collin Equities is a wholly owned subsidiary of Wells Fargo that manages, leases, and liquidates properties owned by Wells Fargo through the process of collection.
The property located at 23360 Malibu Colony Drive is owned by Collin Equities, a subsidiary of Wells Fargo. The company took possession of the property in May 2009.
The property was transferred pursuant to the terms of a private agreement between Wells Fargo and the prior owner. Under the terms of the private arrangement, the property was withheld from the market for a period of time and accordingly Wells Fargo has not yet listed the property for sale, but plans to do so in the near future.
Consistent with our policies, Wells Fargo will conduct a thorough investigation of the allegations.
Wells Fargo’s Code of Ethics and Business Conduct handbook instructs team members to avoid conflicts of interest or the appearance of conflicts of interest in their personal and business activities.
We don't discuss specific team member situations/issues for privacy reasons.
I don't often have a lot of sympathy for multi-millionaires who lose their homes to foreclosure because of reckless investing, but I don't know anything about these previous owners, and when I hear the Madoff connection, I do start to feel for them. Hey, I'm all for making a ton of money legitimately and spending it nicely. The house, by the way, is spectacular, at least what can see on the Realtor's website: www.106malibucolony.com. I can see where someone might be tempted, but seriously folks. This is over the top.
Oh, and by the way, according to the Obama Administration's latest progress report on its Making Home Affordable loan modification plan, Wells Fargo has started trial modifications on just 11 percent of the homes that the program deems eligible. I was at the hearing earlier this week, when members of the House Financial Services Committee grilled administration officials about the poor showings from many of the banks. Administration officials said the banks need to do more. I realize this particular executive works on the commercial, not residential side of the foreclosure crisis, but it does make you wonder....
And yet another satisfied Well Fargo customer. How is it that if someone points a gun when they rob you the law helps, but when it is Wells Fargo no one seems to care. or is that the little guy on the stage coach?