Wells Fargo

I made a cash deposit on 12 15 23, comma on 1216 I noticed that my account had not been credited so I called the company and told them my problem.
On Monday 12:18 I went in and talked to a banker about the problem.And they said they would look into it. Since I work during the day during banking hours.

I was only able to try to call the branch and was not able to talk to anybody. Because nobody would answer the phone after 30 calls. I had a day off on Friday. The 22nd and I went in to the bank personally again.

And talk to a banker. He informed me that they had found the issue and he had talked to the people who's account. My cash deposit was deposited in and they were understanding and polite about it. So I thought that my account would be credited., On Tuesday the 26th of December I went in and asked them about it again and they told me they would look into it.

I filed a formal complaint. This is the second formal complaint of possibly 3 or 4 and have not heard response from either formal complaint. I dug through my garbage. Can my wife dug through our garbage?

Can looking for the receipt but could not find it. But the way the banker was talking to me that he had already found the problem and talked to the people whose bank account it was deposited in didn't seem to be a problem.
But I cannot talk to anybody on the phone at the branch as they do not answer their phone. I called 14 times in a 15 minute time. trying to get someone to answer which they never do I have talked to people on the phone and they talk.

Tell me I have to go to the branch which I have been to the branch 4 or 5 times I have talked to people at the branch and they seem to not be able to do anything. Nobody has called me from the company. Nobody has contacted me about my complaint. Nobody is contacted me about where my money is why I can't get my money.

Which I don't understand as it was a cash deposit that should have gone directly into my account. They have my money, they know where my money went. They have retrieved the money from the couple that my money was deposited into their account. But they have not credited my account.

They say that they have to investigate it. I have to file a claim which I have done. Three or four times now. Today is the twenty eighth of december and I still do not have access to my money.

I wonder how they would feel if they deposited their paycheck right before Christmas. But we're not able to use that money because it wasn't in their account. Nobody has contacted me. Nobody has told me that this is going to be taken care of I have not had any response except when I can make it into the bank and talk to somebody.

They tell me they can't do anything. Nobody is contacted me on the phone or through email or through text messages. To ask me what's going on or let me know what's going on. I have spent 6 hours of my time on the phone on.

Hold driving back-and-forth to the bank sitting in the bank. Talking to people making phone calls.
All to try and get money that already belongs to me. This should have been taken care of within 15 minutes of when I talk to someone. Regarding this issue and here it is 13 days later and I still don't have access to my money!

This was a mistake made by the bank. Not by me, why is it that I have to spend Uber 6 hours of my personal time. Trying to solve this issue and in not getting contacted by anyone at the bank. This is poor service.

I am way past pissed! The photos below show me trying to call them in a 15 minute. of time each call.

I was on hold until the call end it. Which happened twice per call so that represents fourteen calls, If you try and call the number no one will answer.

I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo.
I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O.BOX. and do not call me.
The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognize from the complaints online, most of the complaints are 3 years old or less.

My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O.BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations.
I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address.
I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo.

and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented.
In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue.
On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H.

in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me.

They put all the blame on the US Patriot Act and not on Wells Fargo.
Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue.
The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction, but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain.

The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues.
The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue.
After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaints Management Office (ECMO) change their name to the Enterprise Complaints Management Dictator.

ECMD.
----Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office.

Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong.
(The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customer's experience and drive out dissatisfaction).

I opened a Wells Fargo account, had money transferred from my Citizens bank account. On dec 29 23.

I canceled that transaction. On Jan 2 04, Wells Fargo took 1,204 out of my Citizens account. I made a complaint to both banks and claims. I was given a ACH tracking number from Wells Fargo, Citizens looked and checked into the ACH data base, and that number does not exist in the data base.

To this day the money has not been found, Wells Fargo said they sent it back to Citizens, Citizens never received the money back. Under the claim I filed Citizens Bank gave me the credit, for the money Wells Fargo snatched from my account. To this day the original money Wells Fargo snatched from me is just gone. No one can tell me where it is.

I believe Wells Fargo, never returned the money as I had been given so many different stories, and the ACH tracking number does not exist.

Im beyond pissed off. Stay away from these 2 banks I believe One of them are just a bunch of thieves.

I didn't owe them anything; I wasn't carrying a balance, the account was zero. Yesterday, I got a letter saying my credit card is now closed.

In a very long and multiple bullet-pointed explanation, I had too many accounts at or over their limit (the first yes, the latter, no) that I had too many accounts with past due or no payments (No my payment record is perfect for everything) and that my credit score was low (this is true). That means I was no longer deemed creditworthy enough for their $3000 high-interest credit card, that didn't have a balance. So, they closed the credit card, as some of you may know, this hits the credit report HARD. So they damaged my credit score because I owed them nothing, but since my credit is dragging right now there is a possibility I would use their card and maybe not pay it back.

I have no way of sending a letter or email to anyone; they closed my account.

Unless I use the Feedback form (Which is just another insult at this point), I have no way of communicating my grievances.

Oh, and the reason why my credit is dragging right now. I spent a year fighting cancer. I was not earning my usual amount, and neither was my spouse, who was taking care of me. We have two kids as well.

It's not the medical bills that caused me to lean hard on my credit cards, it was the simple process of trying to exist. Less income meant less money for general expenses, food, mortgage, utilities etc. I was able to get assistance in some instances, but for the most part, I had to pay general living expenses. So, I used my credit cards, which was not ideal, but it got us through and kept food on the table.

Finally, a year in remission, back full time and getting things in order again, and wham, a gut punch from a bank I didn't even owe money. Thanks, Wells Fargo, for damaging my already hurting credit score and letting me know exactly how much you actually care about customers. (Read their philosophy on this!

It's a riot! So many lies and deceitful comments)

Wells Fargo permanently closed all of my accounts with a total value of more than $30,000 because they said my home/permanent addresses were not correct. The page on their website showing my home and mailing addresses is correct.

The information Wells Fargo has shows my mailing address and home address as just the opposite and they don't allow my mailing address to be a home address which it is not. I now have no way to receive money or pay my bills as I have been doing all of this through Wells Fargo for more than 20 years without any problems. And, I'm still looking for the funds which were in those accounts. To say that I'm now a wreck does not begin to indicate how I feel.

I'm a 78 year old man spending the winter in Mexico trying to figure out how to get set up somewhere else.

Wells Fargo has screwed my day in and day out financial life. Oh, and I also no longer have an ATM card.

I have 2 younger sisters, age 57 and 67, while I am 77. My oldest sister is in hospice and is not expected to live for more than a few months.

She is mentally competent but cant get out of bed. She has always cared for her younger sister, who is mentally severely disabled and in Conservatorship, and now is in a board and care as she has Alzheimers and requires 24/7 care. I have been added to the conservatorship as co-Conservator so that I can take over caring for my yougest sister, paying her rent, etc.

My wife and I went to our local Wells Fargo branch, where we have been customers for about 50 years, and they have been incredibly unhelpful and incompetent in getting me added to both sisters accounts. They said I needed a POA (a Durable Power of Attorney)to do this, even though for the younger one my documentation as Conservator makes a POA redundant and unnecessary, as my oldest sister and I are the only ones who could sign a POA, given that my youngest sister is unable to read or write, or comprehend what is going on.

So we went ahead and had the 2 POA documents drawn up and brought them to Wells Fargo.

The banker there submitted the documents to their compliance people who declared that there were 2 problems. One was that the younger sister needed to sign the POA, despite that being impossible and unneccessary. As Conservator I or my oldest sister would sign any and all documents for her. Second, they said that because the older sisters accounts were in her Trust (and I am the successor Trustee of that)she needed to sign as Trustee, which actually made sense, and so we redid her POA and she signed it as Trustee.

We also referenced in her revised POA document the specific Wells savings and checking accounts by account number and name, and enumerated the powers the POA would confer to me to do essentially anything with the accounts.I also did a POA for my younger sister and both my older sister and I signed it as Co-Conservators.

The senior Wells branch banker thought this was more than adequate, but when he faxed the documents to the compliance people they said no go, but would not explain why. They said they would contact the banker and us within 2 business days to let us know what the issues were. By this point we had been at the bank for over 4 hours over 2 days, The branch banker was clearly distressed and tried mightily to get the compliance people to accept the paperwork as is, but they refused, and did not appear to really understand the legal issues at all. They also refused to allow him to talk directly to the legal department.

He was very upset and apologetic to us.

It was more than 10 days before we heard back.

The explanation was that the papers were unacceptable, but no reason was given and no guidance as to how to make them acceptable.My older sister is asking her attorney what we can do about all this, but we are very unhappy with how the bank is handling this matter.

In the meanwhile my wife and I, totally disgusted, are moving our personal accounts to another bank. The main reason we dont do that with the sisters accounts is due to Social Security doing direct pay into both of their bank accounts, so changing banks could get quite messy and take a long time.But neither we or anyone we know will do business with Wells Fargo in the future if we can avoid it.Avoid Wells Fargo like the plague!v

Loganville ga Wells Fargo.

I was given appointment time on lin to close my late sons account out. I arrived on time .

This took longer than anticipated and my csr seemed to be agitated. I apologized profusely saying I wouldnt have taken this appointment if I knew this would hold yall up from leaving on Saturday.

Her reply was estate closeures always take a long time. Unsympathetic to the grief I was going through. Handed me my 2 cashiers checks to me and basically said have a great day

When asked if I could cash the teller acted miffed.

She cashed them but with attitude.

Walking out I asked about opening up an acc. She briefly commented as she locked the door behind me. Looked at the time 12:15. 15 min after they closed .

I work retail 15 is nothing to stay to assist a customer is no reason for an attitude. Especially for a grieving mother . I felt I inconvenience them and 0 compassion given. Ill never choose Wells Fargo as my bank.

Curt, inconvenienced and rushed. Also asked for print out of the last 2 days of transactions. Asked her again at the end she said no transactions the day after he died. Thats not what I asked for.

I wanted to see with my own two eyes. His girlfriends family I didnt trust thats why I wanted them. She didnt want to go back and print because she wanted to go. The staff.

The ones I met I feel need to be trained in compassion and CS, Grieving mom crying as I took my checks. I wont ever bother them again. Didnt even tell me about the promotion of 300.

Bonus if I opened a checking account. They lost you a potential customer.

They took 7.5 months to return my $15.2 k from the sale of my home. They claimed that it was fraudulent.

It was not. They left me homeless for 8 months. The red flagged my account claiming that I had too many credit cards and usernames. I never had a credit card with them.

They changed my password without my knowledge and froze my monies. New never returned. Alls and always sent letters stating "we need more time" 9 times they reneged on my return. I finally received it.

They red flagged my account. I asked for a letter of explanation recently. Then I got another after i asked them to lift the red flag. And they sent another letter stating"we need more time" for what?

Rob others? I was 70 Xmas eve.

If I was a *** I'd get paid more and screwed less. They at least owe me oral sex.

I'm very unsatisfied with the way Wells Fargo is handling their business I'm following this complaint because I put a stop payment in on a merchant and informed my bank of the situation they has made a very hard and very difficult very stressful this has been a very difficult time for me but I depended on Wells Fargo I've been with them for some years now been banking with them haven't had any problems but quickest you need some help they turn they back on you we're not reach out to find out the issue it is sad the way things is going on I hear in the world today and we as peoples are losing a lot because I feel banking practices Just rememberwho you're doing your business with

I was told in writing by Wells Fargo So called ECMOs that Wells Fargo has no email or website for online complaints and has no managers or supervisors. Customers like me find no REAL Wells Fargo site to complain but here.

Wells Fargo is refusing to use my mailing address as indicating on my account preference.

Wells Fargo is ignoring my privacy rights and my civil rights, Wells Fargo is refusing to follow the laws and regulations. And my account preference.

I have been a Wells Fargo customer for more than 35 years, for all the past 32 years my account mailing preference is a P.O.BOX. For the safety of my mail and for my privacy. Everything was fine till the last 2 and half year When Wells Fargo start the illegal activities and contracted the customer service to a company called ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO).

Since that, Wells Fargo decided not to use my P.O. Box. Anymore and they start directing my mail to my residential address. In the last 2 and half years, I complained to Wells Fargo more than 95 times and requested not to mail anything to my resident but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address when my complaint and my request is to mail to my P.O.BOX.

Not to my resident.

The Wells Fargo working from the comfort of their home employees from the ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMOs) do not read my complaint they only copy and paste standard answers and mail it to my residential address when in my complaints I provided the P.O.BOX as my mailing address and I did not provide my residential address and my account mailing preference is my P.O.BOX.

The contracting company ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO) are refusing to send my complaint to a REAL Wells Fargo manager.

Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they send misleading answers, and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled ECMOs , Those are inexperienced people who are working for the contractor ECMO from the comfort of their homes without any supervision not under Wells Fargo's Management.

I tried to speak to a Wells Fargo manager or supervisor, but I was told that Wells Fargo contractor's employees who answer the complaint are working from their homes and there have no way to connect me to a Wells Fargo manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor ECMO.

So, after more than 2 years of complaints to Wells Fargo and to everywhere they have authority over Wells Fargo and after more than 95 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the bank to send the mail to my residential address. And Wells Fargo is still refusing to use my P.O.BOX mailing address as it is indicated on my account preference.

Every time I receive a Wells Fargo mail to my resident, I submit a complaint with a copy of the new letter but the Wells Fargo working from home employees do not read it, and they say you did not submit a new evidence.

I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address.