Pissed Consumer - Re-appearing fees from Wells Fargo

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Re-appearing fees from Wells Fargo

Jul 19, 2008

Wells Fargo complaint by Well...

I have had an unresolved problem with Wells Fargo in regards to my mortgage, which I have been trying to resolve with them for several months. My statements are and have always been set as "online only" in order to avoid their $10 fee to make a payment if you receive statements in the mail. I have not received a statement in the mail for years, nor have I changed my preference to receive them. However, each month, like clock-work my preferences are changed (magically) without my knowledge to show "mail". I have called and emailed them multiple times and they say they will "fix" it but it happens again each month. Now, I have ALWAYS paid on time and while I can afford the $10 fee each month (which is not in my contract that I reviewed prior to signing) it is the principle that I refuse to pay my mortgage company so that I can pay them especially because they claim that I am changing my billing preferences each month -- what kind of idiot would do that? In my opinion this is just a method for them to get more money out of me and I refuse to be a victim of their dirty game -- buyer beware. Oh and they reported to the wrong credit bureau for the first few months although I told the rep at signing that my SSN was wrong and they supposedly "fixed it" not to mention the poor customer service whenever I have called with a question... and their internet customer service is worse because they use such poor grammar in their replies....ugh. Don't finance with Wells Fargo, it's just not worth the frustration.

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Comments (1)

1. Written by aviator, on 26-07-2008 18:24

Why not start doing as many other disgruntled WELLS FARGO customers are doing. We know this is a little thing, but think of ONE MILLION doing it.

I am an individual, and they can deal with me easily. But, if all us disgruntled customers actually DO unite, Wells Fargo will soon have to CARE. I have decided to send Wells Fargo Financial a hard copy check via regular mail for the sum of .10 (TEN CENTS) to be posted to my account. I will also faithfully pay my Wells Fargo Financial bill. I will send the ten cents checks each 5th, 10th, 15th, 20th, 25th, and 30th of each and every month. I will bend the envelope in such a way that a PERSON will have to open it for processing. In each envelope, along with the check I will place an explanation letter, telling that poor processor why he/she is having to do such a thing. This will cost me a grand total of $3.06 each month(check plus stamp), which I consider a small price to pay to get them to CARE. Imagine what can happen if ONE MILLION of us disgruntled customers unite and do the same thing on the same dates! A swamped mailroom may get someone in Wells Fargo Financial hierarchy to CARE. Please join me in my endeavor. Wells Fargo can easily deal with all us individuals, but if we unite, we can make them listen and care. Maybe YOU have a better idea in getting their attention. If so, please post it.

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