Wells Fargo Phone Numbers and Emails

Toll-Free Number:

  • (800) 869-3557
    General Banking
Send Message

Customer Service:

  • (800) 289-8004
    Auto Loans
  • (877) 805-7744
    Credit Card Services
  • (800) 642-4720
    Credit Cards (Account Management)
  • (800) 556-0605
    ExpressSend Service
  • (877) 937-9357
    Financing Home Mortgage
  • (800) 626-9430
    Foreign Exchange
  • (866) 820-9199
    Home Equity
  • (800) 357-6675
    Home Mortgage
  • (855) 872-2932
    Military Banking
  • (866) 936-7272
    Mortgage Military
  • (877) 526-6332
    Personal Loans
  • (800) 742-4932
    Premier Checking
  • (800) 222-8222
    Wells Fargo Advantage Funds
  • (800) 956-4442
    Wells Fargo Online
  • (888) 715-0380
    Wells Fargo Private Bank
  • (866) 234-8271

Report Fraud:

  • (866) 867-5568
    Wells Fargo Online

Accessibility:

  • (877) 644-7819

Accounting/ Billing:

  • (800) 225-5935
    Small Business Accounts

Investors/ Franchising:

  • (877) 840-0492
    EQ Shareowner Services
  • (415) 371-2921

Wells Fargo Emails:

Accessibility
Supplier Diversity
General Info
Corporate Responsibility, Government Relations and Public Policy
Investors/ Franchising
Legal
Privacy Inquiries
Media
Report Fraud
wellsfargoadacoordinator@wellsfargo.com
retailonlineservice@financial.wellsfargo.com
advertising@wellsfargo.com
Advertising Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 869-3557
General Banking
Total calls: 2 967 Issues resolved: 183 Last call: Mar 28, 2024

What Is the Wells Fargo Customer Service Phone Number?

You can use various Wells Fargo customer service phone numbers depending on your specific inquiry. Wells Fargo provides specific phone numbers for different queries such as debit and credit cards, home mortgage, and financing. To ensure you reach the appropriate Wells Fargo customer service department, it is recommended to visit the official Wells Fargo website and navigate to the "Contact Us" page.

There, you will find a comprehensive list of customer service phone numbers, enabling you to contact the specific department that can best address your needs. Like, for general banking inquiries, you can call 1-800-869-3557, available 24 hours a day, 7 days a week. If you need assistance with Wells Fargo Online services, the number to call is 1-800-956-4442, also available 24 hours a day, 7 days a week.

Does Wells Fargo Customer Support Work 24/7?

Wells Fargo customer support is available round the clock, allowing you to contact them anytime for most inquiries. However, certain departments, like Personal Loans, have specific operating hours. For Personal Loans inquiries, you can reach them at 1-877-269-6056 from Monday to Friday, between 7 AM and 7 PM CT. Note that operating hours and time zones may vary for different departments within Wells Fargo.

To obtain accurate information about specific department hours, it is recommended to visit the official Wells Fargo website and access the "Contact Us" page. There, you will find the precise hours and time zone details for each department, ensuring you can reach the appropriate customer support team at the designated times.

How To Contact Wells Fargo via Live Chat?

Wells Fargo does not currently offer live chat as a customer service option. However, you can still reach out to them through other channels. To contact Wells Fargo, you can visit their official website and navigate to the "Contact Us" page. There, you will find several options available to connect with Wells Fargo customer service team. Choose the approach that best suits your needs and allows you to address the specific issue you are facing. While live chat is not available, Wells Fargo provides alternative methods to assist you and provide the necessary support.

PissedConsumer Club

Contact Information

Wells Fargo Website:

Wells Fargo Help Center:

Corporate Office Address:

Wells Fargo Clearing Services, Inc.
420 Montgomery St.
San Francisco, California 94104
United States

Other Info (opening hours):

Mailing Addresses:

Auto Correspondence Supportt

6200 Park Ave., 1st Fl.

Des Moines, IA 50321-1270


Auto Payments

P.O. Box 51963

Los Angeles, CA 90051-6263


Checking and Savings Accounts

Wells Fargo Bank, N.A.

Overdraft Collection and Recovery

P.O. Box 5058

Portland, OR 97208-5058


Home Equity

P.O. Box 10335

Des Moines, IA 50306


Home Mortgage

P.O. Box 10335

Des Moines, IA 50306


Online Customer Service

P.O. Box 6995

Portland, OR 97228-6995


Personal Lending

Attn: Credit Bureau Operations

P.O. Box 71092

Charlotte, NC 28272

More contact details

Wells Fargo Customer Service Reviews

1.4 / 5
Bad
Guest-5456695
Need to talk to agen

My complaint was not, connected to the live agent , he gave very helpful advice and even stated too me what should be done at any branch of the establishment but when dealing with a particular uninterested Manger of a branch located in Sacramento I must say she has no apparent customer support skills

Read full review
Marketa K Rxn
Extremely poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Not worth to even go to details. Do yourself a favor and dont bank with WF.

Their employees (the basic bank level) are rude and clueless as to what customer service should be like. Prefer to sit in their cubicles looking busy.

Its pathetic how they communicate, seems like they are being coached and trained to repeat useless words and terminology. Many options for banking, Wells Fargo is just very bad choice, stay away.

Read full review
Guest-5323426
Omg, This bank can not get worse. I go back to the Wachovia days a loyal fan (my bad) My score is 830+ with 2 other banks but this pathetic loser bank my score went down. Funny just transfered a very
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

omg, This bank can not get worse. I go back to the Wachovia days a loyal fan (my bad) My score is 830+ with 2 other banks but this pathetic loser bank my score went down.

Funny just transfer a very large amount of funds to this bank, will transfer it out asap. One last piece of advice, W.F.

does not protect you with their credit card or debit card, also very important do not accept customer service answers to your questions call back and ask a different poorly trained customer service person the same question. Dont be surprised of a different answer?

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How Good is Wells Fargo's Customer Service?

Katie Oxo
Katie Oxo
Feels Satisfied | Mar 25, 2024

Very satisfactory

Read full quote
Zhuri Jzv
Zhuri Jzv
Feels Satisfied | Dec 27, 2023

He was very professional and understanding.

Read full quote
Irean Cby
Irean Cby
Feels Disappointed | Aug 31, 2023

I AM WITH WELLS FARGO FOR 35 YEARS , VERY LOYAL CUSTOMER,
BAD EXPERIENCE REFUSE TO NOTARY AND NOT OPEN BUSINESS ACCOUNT.
I HAVE OPEN 3 BUSINESS ACCOUNT WITH TURIST BANK,
LOOKS LIKE YOU WELLS FARGO DOES NOT MY BUSINESS EVEN I DID NOT ANY CALL FOR RUDE SERVICE BY YOUR EMPOLYEE

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Mahkayla Yns
Mahkayla Yns
Feels Satisfied | Jun 13, 2023

Very friendly and helpful

Read full quote
Maili Ynf
Maili Ynf
Feels Disappointed | May 26, 2023

The manger just doesn’t like me. She wouldn’t do very easy transaction for me. I have over 50 yers businesses account and several checking and saving accounts with them

Read full quote
Khairi Tis
Khairi Tis
Feels Satisfied | Mar 23, 2023

perfect

Read full quote

Summary of Wells Fargo Customer Service Calls

3.9K TOTAL
CALLS
03:32 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wells Fargo?

Account Question:

  • “Account balances”
  • “I have a closed account but a check was sent to the account”
  • “Can't log into account”

Payments and Charges Question:

  • “Trying to deposit money”
  • “Do you offer safe deposit boxes?”
  • “About Debit card”

Request for Information Question:

  • “Need appointment this Sat, 10:45am”
  • “Need to talk to agen”
  • “I have questions about my account”

Cards Question:

  • “Trying to get a credit card”
  • “Lost card”
  • “I can't use card”

Product/ Service Question:

  • “Want to withdraw 401k”
  • “Withdrawal”
  • “Loan”

Activation/ Cancellation Question:

  • “Renew a cd”
  • “Cancel my changes”
  • “Cancel a transaction”

Shipping and Delivery Question:

  • “Alguien a estado usando mi tarjeta para comprar cosas sin mi autorización”
  • “Usar. La tarjeta en el exterior”
  • “I haven't received a new card”

Employment Question:

  • “Poof of pay off”
  • “Payoff on house”
  • “Vehicle payoff”

Return/ Replace Question:

  • “Replace bank card and I forgot my online log in information”
  • “Change address”
  • “Money exchange”

Staff Question:

  • “Customer service”
  • “Issue with on line services”
  • “Customer service complain”

Refund Question:

  • “Refund”
  • “Purchase was refunded”
  • “A refund”

Website/ Application Question:

  • “Metro pcs said website was down wasn't gone charge but it charged me 55 & 65.00 so I need that $65 back now”
  • “App not working”
  • “Who's signing on the website”

Other Question:

  • “Zi”
  • “Are you guys open Good Friday”
  • “Name change”

About

Related Companies

Wells Fargo Dealer Services, Americas Servicing Company, Wachovia Bank, Wachovia Dealer Services, Wells Fargo Advantage Funds

Summary

Wells Fargo's principal activities are to provide banking, insurance, investment, mortgage banking and consumer financing services. It operates in three segments: Community Banking, Wholesale Banking and Wells Fargo Financial. Community banking segment provides diversified financial products and services. It also provides investment management, insurance, securities brokerage and venture capital financing. Wholesale banking segment provides commercial, corporate and real estate banking products and services.

Wells Fargo financial segment provides consumer finances and auto finances. The services are provided through banking stores in Alaska, Arizona, California, Colorado, Idaho, Illinois, Indiana, Iowa, Michigan, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming. One of the top banks in the US, Wells Fargo has about 6,600 bank branches in some 40 states, and more than 4,000 mortgage and consumer finance offices nationwide. A top residential mortgage lender in the US, Wells Fargo is also one of the largest mortgage servicers. Wells Fargo & Co completed its acquisition of Wachovia Corporation on December 31, 2008. For the time being however, Wells Fargo Bank, N.A. and Wachovia Bank, N.A remain separate banks owned by Wells Fargo & Co. customer service is available 24 Hours a day, 7 days a week at 1-800-869-3557 (General Banking Questions), 1-800-956-4442 (Online Banking and Bill Pay Service) as well as 1-866-867-5568 or reportphish@wellsfargo.com (Online Fraud Reports ).

Wells Fargo reviews and complaints

Wells Fargo is ranked 592 out of 3936 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISA

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