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1.6 Based on 149 reviews
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  • Customers like
    • Nothing so far 5
    • I always felt secure 2
    • Quality 1
  • Customers don't like
    • Rude representatives 15
    • Incompetant 14
    • Dishonest 12

I called on behalf of my brother, who has no voice, to dispute a charge. I had the statement and all identifying information available (and called from his cell phone that he uses for text), and my brother next to me. The customer service agent kept saying that he had to speak to my brother. If I made it clear that my brother cannot speak, and yet the agent said he as to hear from my brother, what type of service is this? Shame on this bank... Read more

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They put a 9 day hold on my payroll check. The check is from a large corporation and banks with Chase. Chase told me it would be processed overnight the money would be to Wells Fargo in the morning. I called one of the dial a bankers and all she kept doing was repeating a Federal Reserve regulation. I told her that what she was repeating to me was incorrect because I was on the Federal Reserve website and was reading it for myself. She said... Read more

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Ripping me off with 274.00 in late fees...I have been paying my 420 full balance every month due that my unemployment pays me 2 weeks late my due date on my loan. Explained Wells Fargo that and still did not chage due date or take away some of the fee penalties...unemployed I have no job but I am still making full payments on a car loan that is 5,000 but the fees are 274.00? Does that sound right!

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Wells Fargo is a worse place to work than it is to bank, believe it or not. Tellers are harrassed and bulied into craming "solutions" aka sales down throat of customers. If a customer has a question or problem on their account you will be waiting a while because uf a new account walks in the door you are not a priority si be patient, you arent going any where for a while. FYI Wells Fargo made over 6 billion alone on account fees and charges.... Read more

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My checking account was put on a hold because there was a check that to clear up my account and it was a bad check from a legit bank and they closed my account and I can't make a payment for my bills on the 27th of August so I can keep my phone and internet services up

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While applying for a home equity loan, the person handling my loan is responsible for between 60 and 70 other cases. It takes days to here back from him and i never get responses to emails. They ask for documentation but do not confirm they have received them. This causes huge delays. Each representative is handling far too many loans at the same time resulting in terrible customer service. I am too far along now to start over with another bank.... Read more

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They are the most cold people i have ever met. No heart or sypathy for there customers

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My deceased aunt and my deceased mom has me as a beneficiary on an account. Wells Fargo for the last 3 months did not process the paperwork my father submitted to disclaim his portion. now I cannot claim what is entitled to me because in three months they have refused to even make a phone call to us. now Im being denied a right to even access information on the account like what the balance is. Obviously funny business going on I've had to... Read more

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I have a direct deposit of my pay check with Wells Fargo from San Jose State university's teaching job It's a pay check from CA state controller ! Every month pay check is there in account a day before the First of every month Wells Fargo will hit me with a $35 overdraft fee for my automated payment of $155 that the bank deducts on the first of every month. Even calling customer service does not help. They will not refund the $35 fee or find... Read more

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i frequently check my account and i am always being charged twice for purchases! it adds up after a while but i am tired of being double charged all of the time. i might just switch to a different bank.

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