Wells FargoComplaints and Reviews

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1.7 Based on 126 reviews
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  • Customers like
    • I always felt secure 1
  • Customers don't like
    • Rude representatives 13
    • Incompetant 13
    • Dishonest 11

I wanted to payoff my 401k loan. So I went to their retirementplan website. It has no single information about loan payoff. It says call customer service. That's All!!!. I called Customer Service and waited for nearly 1 hour and phone got cut off. I searched their website and could not find any information. Also they have one of the weird way of showing the transaction report. I can never understand easily my personal contribution and... Read more

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Theses people lie do not trust wells fargo they dont care if your dieing with 30 days to live they will take half those days away dont not trust what they say ! Add comment

This is the worst banking experience I have ever had. I have a very serious problem that is costing me hundreds of dollars and a ruined vacation because the banker I called lied to me. Now I'm in a foreign country with no access to my account and not a single Banker I spoke with can help me. Furthermore one of the bankers I spoke with told me there was no problems with my account and that no transactions were being declined however this was a... Read more

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Wells Fargo fraud department needs to do their job! I reported that someone was using my stolen debit card, forged my signature on printed checks they got from Wells Fargo after being able to access my wellsfargo online account and they did nothing even though I cancelled the stolen card and made a Police Report. Then they hit me with $35.00 NSF fees and expect me to pay for all charges. Add comment

many times over the last 6 months, my debit card has been blocked, sometimes weekly, but really it has gone on since 2011 for me, it is now May 2016. Today, I booked 2 expedia flights, and then went to Dollar rental and booked a car, they blocked Dollar because Dollar processed the transaction Dublin, OH, I was flying into Cleveland, OH to pick up the car. What's wrong with that ? Last week I booked an expedia flight, then booked a second, and... Read more

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HORRIBLE SERVICE- THIS TOO WILL PROBABLY FALL ON DEAF EARS. CONTACTED THE 1-877-230-8708 PHONE NUMBER TO SPEAK TO A REPRESENTATIVE ABOUT AN INCIDENT I ENCOUNTERED OVER THE WEEKEND AT THE ATM. THERE WAS A WOMAN THAT ANSWERED OVER THEIR SPANISH DEPARTMENT BY THE NAME OF CLAUDIA, THE YOUNG LADY WAS NICE BUT PUT ME ON HOLD, WHEN A MAN CAME ON BY THE NAME OF JAVIER ANSWERED AND HAD A DIFFERENT TONE. HE ASKED ABOUT OUR 4 LAST DIGITS AND PRECEDED BY... Read more

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Customer services at the Wells Fargo on 4046 Austell Rd. Stink. I waited 30 minutes to get a temporary card. They had one customer services person waiting on four people, while the other employees were in their office with the door closed. Add comment

I WAS A VICTIM OF IDENTITY THEFT AND THEY DID THE SAME THING TO ME. INSTEAD OF SUPPORTING THEIR LOYAL CUSTOMER, THEY FROZE MY ACCOUNT, KEPT MY MONEY AND THEN TOLD ME IT WOULD BE A WEEK BEFORE I COULD HAVE MY OWN MONEY. THEY ARE COUNTING ON PEOPLE NOT BEING ABLE TO GET AN ATTORNEY, OBVIOUSLY, BECAUSE IT IS NOT LEGAL FOR A BANK TO KEEP MY MONEY, AND THEY DID NOT HELP ME FIND OUT WHO VIOLATED MY IDENTITY. (NEITHER DID THE POLICE) MOREOVER, THE... Read more

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I used to love this bank until I had the displeasure of dealing with a manager named Theresa Noble. This woman is as ugly on the inside as she is on the outside! Read more

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I had $15,600 deposited into my account...They told me after I had just been told that the first $4,800 was available to me...The next day...I go shopping...I got my cash back limot for the day...But i was stopped by the merchants system not letting me use my card and said to call customer service...I did so as was told...Was transferred to banks exrc office...Called and automated system said i was overdrafted of $4,021...I dont believe... Read more

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